Lead ServiceNow Developer

As a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery, you will spearhead the design, development, and ongoing enhancement of our cutting-edge software solutions. Your primary responsibilities will include leading the technical design and solutioning processes, crafting and deploying high-performance, scalable microservices using Spring Boot and other relevant technologies. The ideal candidate should have a strong background in JavaScript development and a passion for delivering high-quality software.

At ValueMomentum’s Engineering Center, we are a team of passionate engineers who thrive on tackling complex business challenges with innovative solutions while transforming the P&C insurance value chain. We achieve this through a strong engineering foundation and continuously refining our processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Our core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise.

Join a team that invests in your growth. Our Infinity Program empowers you to build your career with role-specific skill development leveraging immersive learning platforms. You will have the opportunity to showcase your talents by contributing to impactful projects.

Responsibilities

• Lead the design, development, and implementation of technology solutions to support business strategies.
• Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles.
• Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations.
• Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and aligned with business objectives.
• Collaborate with stakeholders across departments to understand business requirements and translate them into technical solutions.
• Ensure the scalability, security, and performance of IT systems and applications.
• Drive the adoption of modern technologies, tools, and frameworks to improve team productivity and system efficiency.
• Mentor and develop technical talent, fostering a culture of continuous learning and innovation.
• Monitor and evaluate the performance of IT systems, identifying opportunities for improvement.
• Manage relationships with third-party vendors and technology partners to ensure the delivery of high-quality solutions.
• Ensure that software designs align with business requirements and industry best practices.

Must Have:

• 8+ years of progressive experience in software development or technology leadership roles.
• Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO).
• 4+ years of experience in JavaScript or its frameworks such as Angular, React or Vue.js.
• Experience in implementing complex, highly configurable technologies, preferably ServiceNow Customer and Industry Workflow Solutions.
• Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development.
• Experience with ServiceNow modules like incident, request, change, maintenance window, SLAs, and email notifications.
• Knowledge of scripting business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, and automation.
• Proven track record of designing and implementing complex IT systems and architectures.
• Strong understanding of cloud platforms (e.g., AWS, Azure).
• Knowledge of RESTful APIs and experience in building and consuming them using ServiceNow.
• In-depth knowledge of IT governance, cybersecurity, and compliance standards.
• Hands-on experience with Agile and DevOps methodologies.
• Exceptional problem-solving, analytical, and decision-making skills.
• Strong leadership and interpersonal skills, with the ability to inspire and guide technical teams.
• Excellent communication skills, capable of conveying technical concepts to both technical and non-technical stakeholders.
• Experience in the insurance or financial services industry is a significant advantage.
• Excellent problem-solving and debugging skills.
• Ability to work in an agile development environment.
• Strong knowledge on creation of data models based on the provided requirements.
• Strong knowledge of dependency management tools such as Maven/Gradle.
• Strong knowledge on Clean Architecture and Clean code practices.
• Good troubleshooting and problem-solving skills with excellent understanding of system development methodologies, techniques, and tools.
• Responsible for leading the delivery teams from end-to-end delivery standpoint.
• Excellent written and verbal communication skills.
• One team approach and team collaboration.
• Positive mindset to learn new technologies.

Good to Have:

• Prior experience on working on JavaScript Frameworks like Angular or REACT.
• Knowledge on Document management and generation systems/applications.
• Experience with CI/CD pipelines.
• Familiarity with message brokers (e.g., RabbitMQ, Kafka).
• Knowledge of front-end technologies (Angular, React).
• Security-conscious development practices.
• Proficient with AWS native services such as EC2, S3, RDS, Lambda, and AWS CLI or Azure services such as Virtual Machines, Blob Storage, Azure SQL Database, Azure Functions, and Azure CLI.
• Knowledge of additional Azure or AWS services such as Azure App Service, Azure Logic Apps, and Azure Event Grid or AWS Elastic Beanstalk, AWS Step Function and Amazon EventBridge, which are beneficial for integrating and automating workflows.