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- Tasks: Join our front of house team, providing exceptional client care and managing communications.
- Company: Wanstead 24-hour Veterinary Hospital is dedicated to animal welfare and client satisfaction.
- Benefits: Enjoy 6.6 weeks annual leave, paid breaks, discounts, and a private healthcare scheme.
- Why this job: Be part of a vibrant team, making a real difference in pet care and client experiences.
- Qualifications: Experience in client care and customer service is essential; veterinary or healthcare background preferred.
- Other info: Flexible shifts with a mix of early and late hours, plus opportunities for development.
We are looking for client-focused experienced receptionists to join our invaluable front of house team at Wanstead 24-hour Veterinary Hospital, on a part-time basis. The roles involve a high level of face-to-face contact with our clients, so you must have the confidence, empathy, and experience to provide the standard of care and the personal touch we expect for our clients, and be able to work in a high pressure environment.
Before we delve into the nitty gritty, here is what we offer you:
- The starting hourly rate for our reception role is £12.21 per hour with room for development.
To be considered for this role you will have experience in client care and customer service, and are used to a fast-paced working environment.
A little snippet of the benefits you will receive:
- 6.6 weeks annual leave including bank holidays (pro rata for part-time)
- Paid lunch breaks
- Generous colleague discounts
- The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives
About the role
We want to ensure that while our clinical team support the patients’ needs, we are also able to offer a warm and friendly welcome to clients. This involves providing effective communications internally and organising our diary so that we can provide the best advice and accurate information to our clients.
The part-time 20 hourly week roles involve shift work in 5 hour blocks each week, with the earliest shift starting at 8am, and the latest shift up to 10.30pm plus a 2:4 weekend rotation with TOIL. You will be rota'd to 3 bank holidays per year (including one in the festive period). Due to the nature of the role, flexibility is required.
As well as a high level of face-to-face client care, there is also a large amount of phone and written communication to our clients, and these methods of communication must be treated as equally as professionally.
You will also be responsible for day-to-day administrative tasks such as managing the email inbox, paperwork filing, daily banking and liaising with insurance companies.
We are ideally seeking candidates with previous reception responsibilities within a veterinary or healthcare setting to join our team and can work early and late shifts. We do ask for a certain level of flexibility in the role, due to the nature of the profession.
You would need to be computer literate although training will be given, but more importantly we are looking for friendly, confident, empathetic individuals who will be proud to make the reception area their areas of responsibility and for individuals with a passion for animal welfare and who love being a pivotal part of a large vibrant team.
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!
Veterinary Receptionist employer: Goddard Veterinary Group
Contact Detail:
Goddard Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terminology and procedures. This will not only help you communicate effectively with clients but also demonstrate your commitment to the role and understanding of the veterinary environment.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to discuss these experiences during an interview can highlight your ability to remain calm and empathetic under pressure.
✨Tip Number 3
Research Wanstead 24-hour Veterinary Hospital and its values. Understanding their mission and how they prioritise client care will allow you to tailor your responses in interviews, showing that you're a great fit for their team.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Since the role requires working early and late hours, demonstrating your willingness to adapt to the schedule can set you apart from other candidates.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client care and customer service, especially in a fast-paced environment. Emphasise any previous roles in veterinary or healthcare settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy, confidence, and passion for animal welfare. Mention specific examples of how you've provided excellent client service in the past.
Highlight Communication Skills: Since the role involves a lot of face-to-face and written communication, be sure to mention your strong communication skills. Provide examples of how you've effectively managed client interactions in previous roles.
Show Flexibility: The job requires flexibility with shifts and responsibilities. In your application, express your willingness to work varied hours and your ability to adapt to changing situations.
How to prepare for a job interview at Goddard Veterinary Group
✨Show Your Empathy
As a Veterinary Receptionist, you'll be dealing with clients who may be anxious about their pets. Make sure to demonstrate your empathy during the interview by sharing examples of how you've handled sensitive situations in the past.
✨Highlight Your Customer Service Experience
Since the role requires a high level of client care, be prepared to discuss your previous customer service roles. Share specific instances where you went above and beyond to assist a client, especially in a fast-paced environment.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be ready to showcase your ability to communicate clearly and professionally, both verbally and in writing. You might even want to prepare a brief response to a common client query to illustrate your skills.
✨Express Your Passion for Animal Welfare
The job requires a genuine love for animals. During the interview, share your experiences with pets or any volunteer work related to animal welfare. This will show that you're not just looking for a job, but that you truly care about the well-being of animals.
