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- Tasks: Manage client accounts, support business development, and ensure high client satisfaction.
- Company: Join Houseful, home to trusted brands like Zoopla and Alto, driving progress in the property market.
- Benefits: Enjoy flexible working, 25 days leave, gym access, and a bonus scheme.
- Why this job: Kickstart your career in a leading tech company with a focus on innovation and client success.
- Qualifications: 1-2 years in customer-facing roles; strong communication and organisational skills required.
- Other info: Opportunity for growth into Sales or Account Management within a dynamic team.
The predicted salary is between 28800 - 48000 £ per year.
Hybrid - Minimum 2 days on-site in London, Tower Bridge HQ. Do the best work of your life! Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa and Prime location. Together we are creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight. We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market. There’s never been a better time to join us.
Hometrack delivers market leading valuation, automation, property risk and market intelligence services across the property and financial industries. The Data Services team works with hundreds of customers across the property sector ranging from mortgage lenders, house builders, investors, fintech and proptech, telco, retail/utilities and insurance as well as others involved in the housing market. Our market intelligence and our customer acquisition, retention and engagement solutions are relied upon by leading industry professionals. Our range of products are delivered through varying mechanisms including data platforms, reports and APIs, providing maximum flexibility when matching our customers’ needs to the most effective data solution.
We are looking for an experienced and enthusiastic Account Executive to support our Data Services Account Management & Business Development teams. You will deliver a trusted and consistent client experience, supporting the team with hitting retention targets, acquiring new business and administrative & operational support. You must be someone who is proactive, takes initiative and has empathy for the challenges and requirements of our clients. Excellent organisation skills and being comfortable communicating with customers and internal stakeholders is essential for success in this role. The role will be suitable for you if you have experience of working in a customer facing or administration role and are looking to progress your career into Sales or Account Management in the future. Previous experience working in the property industry and analytical skills would be advantageous. This is a unique opportunity to establish a career in one of the leading tech businesses in the property industry!
Responsibilities:
- Managing a portfolio of accounts and proactively managing and growing client relationships, renewing contracts and ensuring high client satisfaction through timely and effective contact.
- Supporting the Account Managers with Key Accounts, client onboarding, administration and identifying upsell opportunities.
- Supporting the Business Development Managers with new business opportunities, account set ups and contract administration.
- Carrying out regular client account reviews, with the support of Account Managers.
- Working with key stakeholders across the business to support with client engagement and commercial operations.
- Weekly and monthly reporting of renewals and client usage.
- Working with internal stakeholders to provide product feedback, resolve data queries and client complaints.
- Responsible for accurate reporting and auditing of opportunities within our Salesforce CRM and using Salesforce to grow an accurate source of client information and activity history.
- Responsible for maintaining and auditing accounts across our products and CRM.
- Any other duties realistically expected to fulfil the department's objective of increasing revenue and growing our client base.
Requirements:
- At least 1-2 years experience in a customer facing or administration role.
- Strong people and communication skills.
- Excellent written and verbal communication skills.
- Exceptional organisation and time management skills.
- Effective presentation skills.
- Experience in overcoming objections and challenges in a customer facing role.
- Proficient in Excel / Google Sheets and PowerPoint / Google Slides.
Desirable Skills:
- Knowledge of the property industry.
- Experience working in a sales-led environment and meeting sales or retention targets.
- Previous experience working in the property industry.
- Previous experience working with data products or data-driven solutions.
- Proficient in Salesforce.
Benefits:
- Everyday Flex - greater flexibility over where and when you work.
- 25 days annual leave + extra days for years of service.
- Day off for volunteering & Digital detox day.
- Festive Closure - business closed for a period between Christmas and New Year.
- Cycle to work and electric car schemes.
- Free Calm App membership.
- Enhanced Parental leave.
- Fertility Treatment Financial Support Group.
- Income Protection and private medical insurance.
- Gym on-site in London.
- 7.5% pension contribution by the company.
- Discretionary annual bonus up to 10% of base salary.
- Talent referral bonus up to £5K.
Account Executive FTC employer: Houseful
Contact Detail:
Houseful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive FTC
✨Tip Number 1
Familiarise yourself with the property industry and the specific challenges it faces. Understanding the market dynamics and trends will help you engage more effectively with potential clients and demonstrate your knowledge during conversations.
✨Tip Number 2
Network with professionals in the property sector, especially those who have experience in account management or business development. Attend industry events or join relevant online forums to build connections that could lead to valuable insights and opportunities.
✨Tip Number 3
Brush up on your Salesforce skills, as this is a key tool for managing client relationships and tracking sales activities. Being proficient in Salesforce will not only make you more efficient but also show your commitment to utilising technology in your role.
✨Tip Number 4
Prepare to showcase your communication and organisational skills during interviews. Think of examples from your past experiences where you've successfully managed client relationships or resolved issues, as these will highlight your suitability for the Account Executive role.
We think you need these skills to ace Account Executive FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and administration. Emphasise any skills related to account management, client relationships, and your familiarity with the property industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your proactive nature and ability to manage client relationships effectively.
Highlight Relevant Skills: In your application, focus on your communication skills, organisation, and time management abilities. Provide examples of how you've successfully overcome challenges in previous roles, especially in customer-facing situations.
Showcase Your Knowledge: If you have experience with data products or the property industry, make sure to include this in your application. Demonstrating your understanding of the sector can set you apart from other candidates.
How to prepare for a job interview at Houseful
✨Research the Company
Before your interview, take some time to learn about Houseful and its brands like Zoopla and Hometrack. Understanding their mission and the services they provide will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As an Account Executive, strong communication is key. Prepare examples from your past experiences where you effectively communicated with clients or resolved issues. This will highlight your ability to manage client relationships and support the team.
✨Demonstrate Proactivity
The job requires someone who takes initiative. Think of instances where you proactively identified opportunities or solved problems without being prompted. Sharing these examples will show that you can contribute positively to the team.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing a difficult client or upselling a product. Practising your responses to these scenarios will help you feel more confident during the interview.
