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- Tasks: Lead our delivery team, ensuring project quality and efficiency while mentoring team members.
- Company: JBi Digital is a top digital transformation agency focused on innovative solutions.
- Benefits: Enjoy 33 days of holiday, private health insurance, and training budgets.
- Why this job: Join a fast-paced environment where you can shape culture and drive performance.
- Qualifications: 7+ years in digital agency delivery with strong leadership and budget management skills.
- Other info: Hybrid working model with 2-3 days in our London office.
The predicted salary is between 43200 - 72000 £ per year.
JBi Digital is a leading digital transformation agency delivering innovative, tailored solutions across platform development, UX design, and performance-led digital marketing. We’re looking for a Head of Delivery to lead our in-house delivery team and help us scale with quality and clarity. This is a key leadership role for someone with strong digital agency experience, a hands-on mindset, and a passion for developing people and improving how teams work. You’ll need to thrive in a fast-paced agency environment, managing complexity, overlapping deadlines, and multiple stakeholder groups with confidence and strategic insight.
What you’ll be doing:
- Own and lead the agency’s entire delivery function — across project managers, platform owners and support teams.
- Take accountability for project quality, efficiency, and consistency, while improving how we work.
- Implement structured delivery processes, with a focus on continuous improvement and agility.
- Coach and mentor team members to help improve individual performance and build delivery confidence.
- Step in where needed to help troubleshoot delivery blockers, client issues or process gaps — hands-on support is essential.
- Help shape our internal culture by enabling high performance, trust, and collaboration.
- Oversee project resourcing, capacity planning and budget reconciliation.
- Maintain clear delivery governance across multiple high-value, concurrent projects (often £500K+).
- Collaborate with technical, UX, content and design teams to ensure successful outcomes across all disciplines.
Experience & Skills:
- 7+ years’ experience leading delivery in a digital agency environment.
- Solid background in UK public sector delivery (GDS standards, accessibility, security).
- Strong budget management experience on projects of £500K+.
- Confidently managing multiple concurrent workstreams and teams.
- Knowledge of SEO, UX, cloud platforms and digital security principles.
- Experience developing or evolving delivery processes at the team or organisation level.
If that’s you, we’d love to hear more! In return, we can offer:
- A competitive salary and pension contributions.
- 33 days' holidays as standard (including bank holidays).
- Private Health Insurance - cover includes: 24/7 GP appointments, Fast Track Appointments to see a specialist quickly, Axa Dentist and Optician cashback scheme.
- Mental Health Assistance Programme.
- Discounted gym memberships.
- Budget for training to help you grow.
- Participation in charity volunteering days.
Position: Permanent Hybrid working (2-3 days every week in our office in Old Street, London).
Sponsorship: We do not offer work sponsorship or visas.
Seniority level: Mid-Senior level.
Employment type: Full-time.
Job function: Project Management and Product Management.
Industries: Technology, Information and Media and Information Services.
Head of Delivery employer: JBi Digital
Contact Detail:
JBi Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Delivery
✨Tip Number 1
Network with professionals in the digital agency space, especially those who have experience in delivery roles. Attend industry events or webinars where you can connect with potential colleagues or even the hiring team at JBi Digital.
✨Tip Number 2
Familiarise yourself with JBi Digital's recent projects and case studies. Understanding their approach to digital transformation will help you speak confidently about how your experience aligns with their needs during any discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've implemented structured delivery processes in previous roles. Highlight your hands-on experience in overcoming delivery blockers and improving team performance, as this is crucial for the Head of Delivery position.
✨Tip Number 4
Showcase your knowledge of agile methodologies and delivery frameworks by discussing relevant tools like Jira or Trello. Being able to articulate how these tools have improved project outcomes in your past roles will demonstrate your fit for the role.
We think you need these skills to ace Head of Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital agency environments, particularly focusing on leadership roles and project management. Use specific examples that demonstrate your ability to manage multiple concurrent workstreams and deliver high-quality results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital transformation and your hands-on approach to leadership. Mention how your coaching and mentoring skills can contribute to the team’s growth and performance, aligning with JBi Digital's values.
Showcase Relevant Experience: Detail your experience with delivery frameworks and agile processes. Highlight any specific tools you’ve used, such as Jira or Trello, and how they have helped improve project outcomes in your previous roles.
Demonstrate Strategic Insight: In your application, provide examples of how you've implemented structured delivery processes and continuous improvement initiatives in past positions. This will show your strategic thinking and ability to enhance team performance.
How to prepare for a job interview at JBi Digital
✨Showcase Your Leadership Experience
As a Head of Delivery, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully led multi-disciplinary teams in the past, focusing on your ability to balance structure with autonomy.
✨Understand the Digital Agency Landscape
Familiarise yourself with the specific challenges and dynamics of working in a digital agency. Be ready to discuss how you can navigate overlapping deadlines and manage multiple stakeholders effectively.
✨Emphasise Continuous Improvement
Highlight your experience with implementing structured delivery processes and your commitment to continuous improvement. Share specific instances where you've driven performance and quality enhancements within your teams.
✨Prepare for Hands-On Scenarios
Since hands-on support is essential in this role, be prepared to discuss situations where you've stepped in to troubleshoot delivery blockers or client issues. This will showcase your proactive approach and problem-solving skills.
