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- Tasks: Support 150 users with IT issues and manage helpdesk operations.
- Company: Join a remarkable charity on an exciting journey to modernise their IT department.
- Benefits: Enjoy a friendly, inclusive environment with opportunities for personal growth.
- Why this job: Be part of building a vital IT function that makes a real difference.
- Qualifications: Solid IT support experience and knowledge of various digital devices required.
- Other info: A full driving licence is needed for occasional travel between sites.
The predicted salary is between 28800 - 42000 £ per year.
We’re working with a truly remarkable charity that’s just entered an exciting new chapter in its near-century-long journey. As they bring their IT operations back in-house and move into brand-new offices, a fantastic opportunity has arisen for an IT Support Technician to become one of the first hires in a newly formed IT department.
Your New Role
Reporting directly to the Head of IT, you’ll play a pivotal part in supporting around 150 users across four sites. While most users are based at HQ, occasional travel between sites will be required (you’ll need a car for this one). This is a dynamic and varied position where no two days look the same. You’ll be responsible for:
- Troubleshooting a wide range of IT issues
- Monitoring system logs and identifying trends
- Managing the helpdesk and asset management system
- Contributing to exciting project work
- Assisting with network upkeep and hardware refreshes
Why Apply?
This is more than just a job—it’s a chance to be part of something meaningful. You’ll be helping build a modern IT function from the ground up, within an organisation doing vital work. Expect a friendly, inclusive environment where your voice matters, and your growth is supported.
What We’re Looking For
You’ll bring solid IT support experience and a strong grasp of digital tech across various devices. We’re looking for someone with:
- Knowledge of PC architecture, laptops, and mobile devices
- Familiarity with Windows and Android OS, networks, and Microsoft 365
- A full driving licence, due to the location and multi-site support
At Polkadotfrog, we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format.
Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised, and quality service. Our mission is simple, to create positive relationships, built on honesty, transparency, and thoughtfulness, for both employers and job seekers.
Information Technology Support Technician employer: Polkadotfrog
Contact Detail:
Polkadotfrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, such as Microsoft 365 and various operating systems. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Highlight any experience you have with troubleshooting and managing helpdesk systems. Be prepared to discuss specific examples of how you've resolved IT issues in the past, as this will show your practical skills and problem-solving abilities.
✨Tip Number 3
Since the role involves supporting multiple sites, emphasise your flexibility and willingness to travel. Mention any previous experience you have working in a multi-site environment, as this will reassure the employer of your adaptability.
✨Tip Number 4
Research the charity's mission and values to align your answers with their goals during the interview. Showing that you understand and are passionate about their work can set you apart from other candidates.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience and skills. Focus on your knowledge of PC architecture, Windows and Android OS, and any experience with Microsoft 365. Use specific examples to demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to contribute to the charity's mission. Mention your adaptability and willingness to travel between sites, as well as your commitment to building a modern IT function.
Highlight Relevant Skills: In your application, emphasise your troubleshooting skills and experience managing helpdesk systems. Discuss any project work you've contributed to and your familiarity with network upkeep and hardware refreshes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Polkadotfrog
✨Showcase Your Technical Skills
Be prepared to discuss your experience with PC architecture, laptops, and mobile devices. Highlight specific examples of troubleshooting IT issues you've resolved in the past, as this will demonstrate your hands-on knowledge and problem-solving abilities.
✨Familiarise Yourself with the Company
Research the charity's mission and recent developments. Understanding their goals and how the IT department fits into their overall strategy will help you articulate how you can contribute to their success during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world IT support scenarios. Think about past experiences where you had to troubleshoot issues or manage multiple requests simultaneously, and be ready to explain your thought process and actions.
✨Demonstrate Your Soft Skills
Since you'll be supporting around 150 users, strong communication and interpersonal skills are essential. Be ready to discuss how you approach user support, manage expectations, and work collaboratively with team members across different sites.
