Quality Improvement Lead

Come and join one of the UK’s largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. We would like you to join us as a Quality Improvement Lead, working as part of the internal quality and compliance team to lead and continually improve quality, ensuring quality and systems of governance are fully embedded.

The successful postholder will be accountable for developing and driving the Group’s strategy for quality, promoting the highest standards of care to achieve the key quality objective that all services to be rated a minimum of ‘Good’ or have an improved rating. The postholder will also play a lead role in taking forward programmes of work relating to the Group’s.

A key focus of this role will include providing high quality support and coaching to Registered Managers and Operations Directors so that they can develop personally and professionally, grow positive and resilient mindsets, and take ownership of their respective services.

The postholder should have either worked in, or with regulated services, have general nursing experience and experience in a quality improvement role.

What you will be working: Monday to Friday (37.5 Hrs). This role is remote with regular travel required to visit services and participate in meetings.

What you will be doing:

• To provide vision and direction in relation to quality strategy and priorities.
• To provide creative and visible leadership for the quality agenda across the Group.
• To develop an annual workplan for quality assurance, monitoring and improvement.
• To work proactively with Executive, operational and central colleagues to ensure services maintain a state of readiness for CQC and other regulator inspections.
• To provide expertise to the operational Regions/Divisions regarding best practice methodologies, regulatory requirements and national policy requirements.
• To frequently review the relevant Power BI quality data intelligence reports and information for respective services and escalate and respond accordingly.
• To develop and implement effective quality assurance monitoring and governance processes.
• To formulate and plan Group wide programmes of quality improvement activity and actively seek and lead opportunities to promote quality improvement across the Group.
• To design, deliver and participate in quality-related training as necessary for the role.
• To promote a culture of openness and responsiveness, a philosophy of person-centred care and recovery, and an ethos of learning lessons and continuous improvement.
• To visit services regularly to undertake reviews and to identify best practice or challenges that require addressing as part of the Service Improvement Plan (eSIP).
• To review eSIPs and support registered managers as required.
• To maintain an overview of safety incidents and other sources of data and intelligence to extract relevant themes for learning and dissemination.
• To undertake thematic reviews as required.
• To undertake relevant project work where required to drive improvement.
• To oversee compliance with audits, risk registers and ensuring risks are escalated to the regional risk register as appropriate.
• To be accessible and approachable to families and patients/residents/clients and develop innovative systems and processes to engage and obtain feedback.
• To develop and promote a culture of co-production where those we care for and their families are experts in their care.

What you will have:

• Extensive and highly specialist knowledge across a range of disciplines underpinned by theoretical knowledge and significant management and leadership experience.
• Broad operational knowledge and understanding of clinical governance systems accompanied by management and leadership experience in this field.
• Ability to take a strategic overview, whilst applying a high attention to detail.
• Ability to develop and communicate a long-term vision for patient/resident experience and convert that into plans, objectives and deliverables.
• Ability to analyse and resolve complex issues, capable of interpreting and evaluating relevant data.
• Experience of a senior quality role with direct responsibility for strategic and operational leadership.
• Knowledge and experience of driving improvement in the quality and experience of health and/or social care.
• Experience of strategy and policy development, drafting reports.
• Experience of chairing meetings and/or leading project/working groups.
• Experience of delivering presentations to senior audiences.
• Experience of leading and overseeing organisation-wide initiatives.

Nursing experience and/or a current NMC registration advantageous or significant experience of the social care sector in supported living or residential care.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

• 25 days plus bank holidays.
• Birthday off.
• Join the Active Learning Hub and benefit from a wide range of e-learning and face-to-face training and development opportunities.
• Active Reward App giving discounts and savings on your weekly shop.
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice.
• A Nest Personal Pension account.
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians.
• We recognise outstanding Active Behaviours via the Active Awards programme.
• Enhanced Sick & Maternity Pay benefits.
• Refer a Friend Scheme and earn yourself up to £1500 for Nurses, Therapists & Doctors, £500 all other roles, by recommending someone you know.
• …and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group.