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- Tasks: Provide 1st line IT support and manage support tickets in a collaborative team.
- Company: Join a dynamic Managed Service Provider based in central London.
- Benefits: Enjoy a competitive salary, professional training, and exciting company perks.
- Why this job: Grow your skills in a supportive environment with clear career progression opportunities.
- Qualifications: Experience in 1st Line Support and knowledge of Microsoft 365 is essential.
- Other info: Work in a casual setting with a focus on teamwork and continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1st Line Support Engineer to join their busy Service Desk Team. You'll be part of a close-knit team of engineers, working in a collaborative, casual environment where teamwork is key. There’s a strong focus on career progression, with opportunities to move into a 2nd Line role as you develop your skills.
Role & Responsibilities:
- Provide 1st line IT support across Microsoft 365 environments (Outlook, Windows, Azure AD, etc.).
- Manage support tickets via phone, email, and remote monitoring tools.
- Diagnose and resolve hardware, software, and network issues.
- Set up and configure new devices, accounts, and applications.
- Monitor systems, perform installations, updates, and basic maintenance.
- Troubleshoot VoIP systems (training on 3CX can be provided).
- Escalate complex issues to 2nd/3rd line teams.
- Communicate clearly and effectively with users, ensuring high levels of service.
- Follow ITIL best practices and support continuous service improvements.
Essential Skills & Requirements:
- Experience in a 1st Line Support or similar IT role (MSP experience is a plus).
- Solid knowledge of Microsoft 365, Windows OS, Active Directory, and networking basics.
- Familiarity with ticketing systems and remote support tools.
- Strong customer service and communication skills.
- Enthusiastic, proactive, and keen to learn and grow.
- Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL Foundation) are beneficial.
What’s in it for you?
- £28,000 - £30,000 salary, depending on experience.
- Professional training and certification support.
- Exposure to diverse clients and technologies.
- Opportunities to progress into 2nd Line Support and beyond.
- Supportive and collaborative team environment.
- Benefits including company events, retail discounts, cycle to work scheme, and pension plan.
London: 5 X per week. If you’re passionate about IT support and eager to grow within a thriving MSP environment, we’d love to hear from you. Apply now to take the next step in your IT career!
First Line Support employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its various applications, as this is a key requirement for the role. Consider setting up a personal project or helping friends with their tech issues to gain practical experience.
✨Tip Number 2
Brush up on your customer service skills, as effective communication is crucial in a support role. Practise explaining technical concepts in simple terms to ensure users feel supported and understood.
✨Tip Number 3
Get comfortable with ticketing systems and remote support tools. You can find free trials or tutorials online to help you understand how these systems work, which will give you an edge during the interview.
✨Tip Number 4
Show your enthusiasm for learning by researching ITIL best practices and how they apply to service improvement. Being able to discuss these concepts in your interview will demonstrate your commitment to professional growth.
We think you need these skills to ace First Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st Line Support or similar IT roles. Emphasise your knowledge of Microsoft 365, Windows OS, and any experience with ticketing systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific skills that align with the job description, such as troubleshooting hardware and software issues.
Highlight Certifications: If you have relevant certifications like CompTIA A+, Microsoft, or ITIL Foundation, make sure to include them prominently in your application. This can set you apart from other candidates.
Show Enthusiasm: In your application, convey your enthusiasm for the role and the company. Mention your eagerness to learn and grow within a collaborative team environment, as this aligns with the company's values.
How to prepare for a job interview at Intec Select
✨Show Your Customer Service Skills
As a 1st Line Support Engineer, your ability to communicate effectively with users is crucial. Be prepared to share examples of how you've handled customer queries or resolved issues in the past, showcasing your patience and problem-solving skills.
✨Demonstrate Technical Knowledge
Familiarity with Microsoft 365, Windows OS, and networking basics is essential for this role. Brush up on these topics before the interview and be ready to discuss your experience with them, including any specific tools or systems you've used.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting abilities. Think through common IT issues you might encounter and how you would approach resolving them, as this will demonstrate your practical knowledge and critical thinking.
✨Express Your Enthusiasm for Learning
The company values candidates who are eager to learn and grow. Share your career aspirations and any relevant certifications you're pursuing, such as CompTIA A+ or ITIL Foundation, to show that you're committed to developing your skills in the IT support field.
