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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring they thrive with our platform.
- Company: Join Clinked, a fast-growing SaaS company revolutionising client communication.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Why this job: Make a real impact by building relationships and driving client success.
- Qualifications: 3+ years in Customer Success or Account Management, ideally in SaaS.
- Other info: Work with an international team and enjoy regular virtual catch-ups.
The predicted salary is between 36000 - 60000 £ per year.
Location: Cambridge, UK (and surrounding areas)
Company: Clinked (www.clinked.com)
About Clinked
Clinked is a collaborative client portal platform built for businesses that need secure, branded, and powerful tools to communicate with their clients. Our SaaS platform enables file sharing, messaging, task management, and more—all in one place. We work with a global customer base ranging from financial services and legal firms to consultancies and tech companies. We’re growing quickly and are looking for a Client Success Manager to build strong relationships and ensure our clients thrive with Clinked.
About the Role
As a Client Success Manager at Clinked, you will be the key point of contact for our clients post-onboarding. Your goal will be to drive product adoption, support usage, and foster long-term relationships that lead to renewals, upgrades, and advocacy. You’ll work closely with the Sales, Product, and Support teams to ensure clients are engaged, successful, and satisfied.
Responsibilities
- Serve as the main relationship holder for assigned clients throughout their lifecycle
- Onboard new customers, delivering a smooth and engaging setup experience
- Provide proactive outreach, regular check-ins, and guidance on best practices
- Identify opportunities for account growth and expansion
- Monitor usage trends and flag churn risks early
- Advocate for customer needs internally and influence product roadmap priorities
- Collaborate with Support to resolve any escalated issues promptly
- Track key success metrics (adoption, NPS, renewal rates, etc.)
Requirements
- 3+ years in a Customer Success, Account Management, or SaaS onboarding role
- Experience managing B2B client relationships, ideally in a SaaS or tech environment
- Excellent communication and relationship-building skills
- Strong organisational abilities and attention to detail
- Proactive, client-focused mindset with problem-solving skills
- Comfortable working remotely with international teams and clients
- Fluent in English; other European languages are a plus
- Based in Europe with flexibility to accommodate different time zones
What We Offer
- Hybrid Role (3 days in Office + 2 Days at Home)
- Competitive salary and growth opportunities
- Friendly, collaborative, and international team culture
- Tools and training to support your development
- Regular virtual team catch-ups and occasional in-person meetups
How to Apply
Submit your CV and a short message explaining why you’re excited about the role at Clinked. Links to relevant case studies or references from previous clients are a plus.
Client Success Manager employer: Clinked.com
Contact Detail:
Clinked.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with Clinked's platform and its features. Understanding how their collaborative client portal works will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Clinked on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your success in managing client relationships and driving product adoption. Tailoring your stories to align with Clinked's goals will make you stand out.
✨Tip Number 4
Stay updated on industry trends related to SaaS and customer success. Being knowledgeable about the latest developments can help you engage in meaningful conversations during interviews and show your commitment to the field.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or SaaS onboarding. Emphasise your skills in relationship-building and any specific achievements that demonstrate your ability to drive product adoption.
Craft a Compelling Message: In your short message, express your enthusiasm for the Client Success Manager role at Clinked. Mention specific aspects of the company or the role that excite you, and how your background aligns with their needs.
Showcase Relevant Experience: If you have links to case studies or references from previous clients, include them in your application. This will provide concrete evidence of your success in managing client relationships and driving engagement.
Proofread Your Application: Before submitting, carefully proofread your CV and message for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Client Success Manager.
How to prepare for a job interview at Clinked.com
✨Know the Product Inside Out
As a Client Success Manager, you'll need to be well-versed in Clinked's platform. Familiarise yourself with its features and benefits, so you can confidently discuss how it can help clients succeed during your interview.
✨Demonstrate Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight your communication style and how you handle challenges to show that you're the right fit for fostering long-term partnerships.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified issues and implemented solutions for clients. This will demonstrate your proactive mindset and ability to support clients effectively, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about Clinked's client success strategies, team dynamics, and future goals. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
