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For Companies At a Glance
- Tasks: Manage CRM systems and ensure data quality while collaborating with various teams.
- Company: Join a dynamic charity focused on impactful fundraising and digital strategies.
- Benefits: Enjoy remote work flexibility with occasional trips to Norfolk and a supportive team culture.
- Why this job: Be part of a mission-driven organisation that values your input and fosters professional growth.
- Qualifications: Experience with Microsoft Dynamics 365 and a passion for data management are essential.
- Other info: This role offers a competitive salary of £37,500 and opportunities for training.
The predicted salary is between 22500 - 52500 £ per year.
This role will be remote heavy, requiring 6 trips to Norfolk a year (once every 2 months).
You will manage the business CRM to ensure it is properly used, effective data management process workflows are implemented and maintained to ensure that supporters’ data quality and integrity is compliantly maintained.
You will be the CRM product manager ensuring that the business can deliver on its fundraising, CRM and digital strategies. As CRM Officer you will be responsible for the management of the Change Request process, including both the gathering of detailed requirements for user proposed changes as well as the appropriate triaging of all incoming CRM requests and tickets to ensure they are correctly allocated for follow up against clear SLAs and that a feedback loop is in place to users and line management.
THE ROLE
- 70% - CRM Management: Data, Financial & GDPR compliance. Dynamics365 Configuration. Maintain industry knowledge. Work with IT and cross functional teams.
- 25% - CRM Collaboration & Change Management: Liaise with charity teams. Collaborate with fundraising, communications and finance teams. Building key relationships. Provide CRM inductions and guidance/training when needed.
- 5% - Other: Adhere to policies and procedures. Undertake any other duties that may be required.
CRM Officer - (Microsoft Dynamics 365) - £37,500 employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Officer - (Microsoft Dynamics 365) - £37,500
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 if you haven't already. Understanding its features and functionalities will not only boost your confidence but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Network with professionals in the CRM field, especially those who have experience with Dynamics 365. Engaging in conversations can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Stay updated on GDPR regulations and data management best practices. Being knowledgeable about compliance will show that you take data integrity seriously, which is crucial for this role.
✨Tip Number 4
Prepare to discuss your experience in managing change requests and collaborating with cross-functional teams. Highlighting specific examples will help illustrate your ability to handle the responsibilities outlined in the job description.
We think you need these skills to ace CRM Officer - (Microsoft Dynamics 365) - £37,500
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the CRM Officer position. Highlight key skills such as Microsoft Dynamics 365 experience, data management, and GDPR compliance in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in CRM management and any specific projects involving Dynamics 365. Use keywords from the job description to ensure your CV aligns with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for CRM and your understanding of the role. Mention your experience with data integrity and compliance, and how you can contribute to the company's fundraising and digital strategies.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a CRM Officer role.
How to prepare for a job interview at Nichols Digital Ltd
✨Show Your CRM Expertise
Make sure to highlight your experience with Microsoft Dynamics 365 during the interview. Be prepared to discuss specific projects where you've successfully managed CRM systems, focusing on data management and compliance with GDPR.
✨Demonstrate Change Management Skills
Since the role involves managing change requests, be ready to share examples of how you've gathered requirements and triaged requests in previous positions. This will show your ability to handle the responsibilities outlined in the job description.
✨Emphasise Collaboration
The position requires working closely with various teams. Prepare to discuss how you've built relationships with cross-functional teams in the past, particularly in fundraising or communications, to demonstrate your collaborative skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in CRM management. Think about potential challenges you might face in this role and how you would address them, especially regarding data integrity and user feedback.
