AI Lead

Hybrid: 3 days per week at one of our offices: Head office (Stoke on Trent). Travel to other offices when required.

We are seeking a visionary Artificial Intelligence Lead to spearhead the integration of AI technologies across our operational teams. This newly created role is critical in driving automation, operational efficiency, and enhanced customer experiences through the intelligent application of AI solutions. This role will play a key part in transforming how we operate—reducing manual effort, enhancing accuracy, accelerating decision-making, and improving the end-to-end customer journey. By harnessing the potential of AI, the Artificial Intelligence Lead will help us unlock new ways of working and set a foundation for continuous innovation.

A real opportunity to make significant changes to the way we work here at Novus.

What you’ll be doing:

• Work with business leaders to identify where AI can address challenges in areas such as repairs, compliance, customer service, scheduling, finance, or reporting.
• Analyse workflows and pain points to map viable AI use cases with measurable business value.
• Develop and maintain an AI roadmap aligned with business objectives and digital transformation goals.
• Collaborate with IT, data, and operational teams to ensure smooth integration into business systems.
• Support the design and implementation of digital tools that improve service delivery (e.g. tenant portals, mobile apps).
• Evaluate and recommend digital technologies that align with the organization’s strategic goals.
• Lead the end-to-end implementation of AI solutions using commercial tools, platforms, and APIs.
• Manage external suppliers or AI vendors, ensuring delivery is on time, to scope, and meets user needs.
• Engage with stakeholders across functions to ensure buy-in, usability, and successful change adoption.
• Define and measure KPIs for AI tools and ensure continuous improvement through user feedback and performance monitoring.
• Deliver training, documentation, and communications to support smooth implementation and user confidence.

What we’re looking for:

This is a brand-new and exciting opportunity to join Novus as our Artificial Intelligence Lead—a role designed to shape the future of how we work. We’re looking for someone with vision, curiosity, and a practical mindset to drive real change across the business. From improving operational efficiency to enhancing the customer experience, this is your chance to lead the integration of AI technologies that will transform the way Novus operates. Ideally, you’ll bring proven, hands-on experience in helping businesses transform their processes through the adoption of AI and automation. You can demonstrate how you’ve implemented tools that added real, measurable value—whether through cost savings, process improvements, or enhanced customer outcomes.

What’s in it for you?

• 27 Days Hols plus Bank Holidays and the option to buy or sell holidays.
• Choice of Car allowance or Salary Sacrifice Company Car scheme.
• Hybrid working, leaving you to manage your weekly whereabouts.
• Company pension scheme – up to 7.5% Employer pension contribution.
• Discounted Private medical insurance.
• Life Insurance- through enhanced pension scheme.
• A day paid volunteering per year.
• Discounted Healthcare Scheme, High street and lifestyle discounts including Taste card, length of service awards, and more.

A little bit about us:

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across the UK, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the colleagues that work for us and the communities in which we operate.

At Novus we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.