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For Companies At a Glance
- Tasks: Provide second and third-line technical support and resolve issues for staff.
- Company: Join a global charity dedicated to making the Bible accessible to everyone.
- Benefits: Enjoy flexible working, gym membership, health plans, and 28 days holiday after two years.
- Why this job: Be part of a fun team, grow your skills, and make a positive impact.
- Qualifications: Experience in IT helpdesk, Microsoft 365, and device management is essential.
- Other info: Diversity is celebrated, and adjustments can be made for applicants as needed.
The predicted salary is between 29000 - 33000 £ per year.
Are you a Technical Specialist with a background of providing second and third-line support? This is a great opportunity to join a fun technical team and develop in your career.
Position: Technical Support Specialist
Location: Swindon/Hybrid
Hours: Full-time
Salary: £34,000 to £38,000 per annum
Contract: Permanent
Interview Date: The first round is online on 8 July 2025, and the second round is in person at the Swindon office on 16 July 2025.
The Role
Part of the Technology team, this role involves the provision of systems support on a range of systems. This role supports the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff. Your main duties will be responding to calls, recording and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society’s hardware and software. You will also provide technical guidance to other Technology Support Desk staff members.
About You
We are looking for someone with experience of:
- Working within an IT helpdesk environment
- PowerShell, Microsoft Online (365) and Exchange Online Management modules
- Migrating a business from on-premise to Microsoft Office 365 services
- Supporting and administering Microsoft Office 365 services, for example, Teams, SharePoint, Exchange Online and Defender
- Full device lifecycle management using Windows Autopilot and Microsoft Intune
- Packaging software and apps in Microsoft Intune
- Deploy remediation scripts from cloud-based tools
- Replacing and troubleshooting computer hardware components
- Supporting and maintaining a range of peripheral devices
- Acting as a senior within an IT support team, sharing knowledge and acting as an escalation point
- Working within a project team
Please provide your CV and a 250-word statement that sets out your interest and suitability for this position.
Commitment
As a Christian organisation, the charity believes you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.
The checklist
There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!
It’s personal
You have a life outside work, and the organisation wants you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.
Learn and grow
When you’re trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.
Together and apart
The charity believes in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.
Celebrating difference
Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.
Level ground
We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we’ll be glad to help.
Benefits include:
- Flexible Working
- Pension
- Employee Assistance Programme
- Family Time benefits including TOIL
- 28 days (plus bank holidays) after 2 years’ service (plus holiday trading, office closed at Christmas, additional closure the day before Good Friday and as day after Easter Monday)
- Gym membership
- Health Cash Plan or Private Medical
- Cycle Scheme
- Life Assurance
- Staff Seminars
- All Staff Gatherings
- Access to LinkedIn Learning platform
- Tastecard
- Childcare Vouchers
- Loyalty Awards
- Staff Events
- Free tea and coffee
Working in over 200 countries and territories, the organisation's parent charity is a global mission to bring the Bible to life for everyone and believes that when people engage with the Bible lives can be changed, for good. The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.
Technical Support Specialist - Swindon employer: NFP People Limited
Contact Detail:
NFP People Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - Swindon
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as PowerShell and Microsoft 365 services. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in a helpdesk environment. This will help you stand out as a candidate who can handle the responsibilities of the Technical Support Specialist role.
✨Tip Number 3
Research the organisation's values and mission, especially their commitment to diversity and community. Be ready to discuss how your personal values align with theirs, as this can be a key factor in their hiring decision.
✨Tip Number 4
Since the first round of interviews is online, ensure you have a quiet, professional-looking space set up for the call. Test your technology beforehand to avoid any technical glitches that could distract from your interview performance.
We think you need these skills to ace Technical Support Specialist - Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT helpdesk environments, particularly with PowerShell, Microsoft 365, and device management. Use specific examples to demonstrate your skills.
Craft a Compelling Statement: In your 250-word statement, clearly express your interest in the Technical Support Specialist role. Discuss how your background aligns with the job requirements and what unique qualities you bring to the team.
Showcase Your Technical Skills: Emphasise your experience with Microsoft Office 365 services, including Teams and SharePoint. Mention any relevant projects or tasks where you acted as a senior support member or led initiatives.
Highlight Your Soft Skills: Technical roles also require strong communication and teamwork skills. Include examples of how you've effectively collaborated with colleagues or provided guidance to junior staff in previous positions.
How to prepare for a job interview at NFP People Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with PowerShell, Microsoft 365, and Exchange Online during the interview. Be prepared to discuss specific examples of how you've used these tools in previous roles, as this will demonstrate your technical expertise.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle common technical issues or scenarios that may arise in a support role. This will show your critical thinking and troubleshooting skills.
✨Emphasise Team Collaboration
Since the role involves working closely with other team members, be ready to talk about your experience in collaborative environments. Share examples of how you've supported colleagues or contributed to team projects, as this aligns with the organisation's values.
✨Express Your Interest in Continuous Learning
The organisation values personal growth and learning. Be sure to mention any relevant training or certifications you've pursued, and express your enthusiasm for further development opportunities within the company.
