Credit Control Administrator

23 days holiday plus bank holidays (which increase after 5, 10 and 15 years service). Monday to Friday working hours.

Rewards and Benefits on offer:

• Referral programme
• Employee discount
• Life insurance
• Company pension

A permanent opportunity.

The Company you'll be working for:

MTrec Commercial are proudly representing our industry leading client on their search for an experienced Credit Control Administrator to join their team on a full-time permanent basis. This is a brand new and exciting opportunity to work for a prestigious company who are situated in Newton Aycliffe.

The Role you will be doing:

The individual will support the finance team by ensuring timely and effective collection of outstanding customer debts from other businesses (commercial collection) or from individuals (consumer collection), maintaining accurate customer account records, and assisting with credit control administration in line with company policy. The role is critical to protecting the company's cash flow and ensuring financial stability, especially in a fast-paced manufacturing environment.

Key Tasks:

• Proactively contact customers by phone, email or letter to chase outstanding payments.
• Monitor customer account balances and ensure timely collections in line with agreed credit terms.
• Liaise with the sales and customer service teams regarding disputed invoices or delayed payments.
• Escalate high-risk accounts or non-payment issues to the Finance Manager as needed.
• Set up and maintain accurate customer records in the accounting system.
• Allocate incoming payments against the correct invoices.
• Monitor and manage credit limits, placing accounts on hold where necessary.
• Assist with the preparation of weekly/monthly aged debtor reports.
• Support monthly statement runs and ad hoc customer account reconciliations.
• Help with the preparation of internal reports for management review.
• Rebate & Claim back Calculations.
• Customer Sales Reporting.
• Ensure all documentation is filed accurately (digitally or physically) in line with data protection requirements.
• Process credit application forms and support credit checks on new customers.
• Respond promptly and professionally to internal and external credit control queries.
• Coordinate customer credits or refunds when required.
• Process incoming funds.
• Negotiate re-payment plans.
• Arrange customer collections.
• Provide cover for other members of Finance team as required.
• General office duties as required by the Finance Director.

About You:

• Previous experience in a credit control or finance administration role (ideally within manufacturing or similar sector).
• Excellent communication skills written and verbal.
• Confident in dealing with customers over the phone and via email.
• Strong attention to detail and accuracy in data handling.
• Good organisational and time management skills.
• Able to work independently as well as collaboratively within a team is essential.
• Familiarity with computer software systems Opera would be an advantage but not essential.
• An in-depth knowledge of Microsoft Excel to include Pivot tables, VLOOKUP/XLOOKUP, and other advanced Excel functions for reporting and reconciliation is desirable.
• Good numeracy skills.
• Confidence and the ability to place pressure tactfully on individuals and companies who owe money.
• Strong organisational and administrative skills with attention to detail and a methodical approach.
• Appreciation of confidentiality and discretion.
• Experience in Microsoft Word, Microsoft Excel, Microsoft Access.