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- Tasks: As a Contract Support Officer, you'll manage access control and ensure safety at various sites.
- Company: Ward Security provides top-notch security solutions across the UK with a focus on people and service.
- Benefits: Enjoy flexible hours, discounted gym memberships, cinema tickets, and a supportive wellbeing programme.
- Why this job: Join a friendly team, gain valuable experience, and grow your career in a dynamic environment.
- Qualifications: Must have customer service experience, an SIA licence, and a positive attitude towards challenges.
- Other info: Full flexibility is essential; opportunities for training and development are available.
Are you looking to gain more experience within the security industry? Are you an experienced security officer who is looking for flexible hours across multiple sites in Bromley, Greenwich and surrounding areas and would like the opportunity to apply your skills and experience within the team at Ward?
As a Contract Support Officer you will be the access control to the building, meeting and greeting visitors, contractors and staff. You will be vigilant and be the first point of call for any suspicious activity. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors. The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. Full flexibility is a must for this role.
Role Requirements:
- Door Supervisor SIA licence and UK Driving licence (desired)
Main Duties:
- To provide the security measures necessary for the safeguarding of the property and people within the premises.
- Cover reception duties if/when required (Front of House experience is desired).
- To protect the premises from possible unauthorised entry by use of force or illegal instruments.
- To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
- To detect, where possible, those responsible for losses or malicious damage to the client’s property.
- To ensure that all persons wishing to enter the premises are fully identified.
- To provide a robust and efficient emergency response system to any emergency within the premises/building.
- To offer advice/assistance to staff and visitors.
- Protect the premises, property and personnel from theft, damage and violence.
- Patrol the site and buildings to prevent fire, flood, theft and damage.
- Search premises and people as instructed.
- Provide access to cleaners and maintenance staff as instructed.
- Provide staff to assist, as directed, in support of programmes, corporate events and functions.
- Checking and validating all staff, visitors and contractors passes.
- Issue and log keys; ensure their security and safe return after use.
- Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms.
- Maintaining a log of occurrences.
- Production of incident reports.
- Direct and assist visitors.
- Locking and unlocking of offices as necessary.
- Checking of firefighting equipment.
- Monitoring and overseeing the effective performance of security equipment.
- Comply with and operate site security instructions and policies.
- Comply with and operate site emergency and Health & Safety procedures.
Must Haves:
- Valid SIA licence.
- Valid CCTV licence (desired, not essential).
- UK Drivers licence (preferable).
- Proven work experience as a Security Officer (minimum 1 year).
- Experience in Front of House/Reception duties.
- Excellent customer service and communication skills.
- High level of self-presentation.
- IT literate - Ability to operate detecting systems and emergency equipment.
- Quick thinking and problem-solving skills.
- A positive attitude to dealing with people and taking on challenges.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards.
We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
Contract Support Officer - Bromley / Greenwich employer: Ward Security Limited
Contact Detail:
Ward Security Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - Bromley / Greenwich
✨Tip Number 1
Familiarise yourself with the specific security protocols and emergency procedures relevant to the Bromley and Greenwich areas. Understanding local regulations and potential risks can set you apart as a knowledgeable candidate.
✨Tip Number 2
Network with current or former employees of Ward Security. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Demonstrate your flexibility by being open to various shift patterns, including nights and weekends. Highlighting your availability can make you a more attractive candidate for this role.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since the role involves interacting with the public, showcasing your ability to handle challenging situations with a positive attitude will be crucial.
We think you need these skills to ace Contract Support Officer - Bromley / Greenwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and customer service. Emphasise any roles where you had to manage access control, respond to emergencies, or interact with the public.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to handle emergencies and your experience in Front of House duties.
Highlight Flexibility: Since the role requires full flexibility, make sure to mention your availability for various shifts, including days, nights, and weekends. This shows your commitment to meeting the company's needs.
Showcase Relevant Certifications: If you have a valid SIA licence or any other relevant certifications, be sure to include these in your application. Highlighting these qualifications can set you apart from other candidates.
How to prepare for a job interview at Ward Security Limited
✨Showcase Your Customer Service Skills
As a Contract Support Officer, you'll be interacting with the public regularly. Be prepared to discuss your previous customer service experience and how you handle difficult situations. Share specific examples that highlight your communication skills and ability to remain calm under pressure.
✨Demonstrate Flexibility
This role requires full flexibility in terms of hours and locations. During the interview, emphasise your willingness to adapt to changing schedules and cover shifts at short notice. Mention any past experiences where you've successfully managed unexpected changes.
✨Highlight Your Security Knowledge
Familiarise yourself with basic security protocols and emergency response procedures. Be ready to discuss your understanding of access control, ID checks, and how to respond to suspicious activity. This will show that you're proactive and knowledgeable about the responsibilities of the role.
✨Present Yourself Professionally
First impressions matter, especially in a security role. Dress appropriately for the interview, reflecting the professional image expected in the position. Pay attention to your grooming and body language, as these factors contribute to how you are perceived by the interviewers.
