Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage international claims across various business classes and build client relationships.
- Company: Join Rokstone, a dynamic MGA redefining insurance with innovation at its core.
- Benefits: Enjoy flexible benefits, career development opportunities, and a hybrid work model.
- Why this job: This role offers growth, a collaborative culture, and the chance to impact the insurance industry.
- Qualifications: Experience in claims adjusting, particularly in Accident & Health or Marine preferred.
- Other info: We celebrate diversity and inclusivity, ensuring everyone can be themselves at work.
The predicted salary is between 36000 - 60000 £ per year.
Rokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd’s of London coverholder. With innovation at our core, we offer brokers specialised (re)insurance solutions. Our employees collaborate in dynamic, service-focused teams, striving daily to achieve our goals with a shared dedication to revolutionising the insurance industry.
The Company offers a competitive benefits package via a flexible benefits platform. Employee development is key to our ongoing growth, and we invest in our people, empowering them to grow their careers within the Group.
Role Summary
You will be accountable for looking after our claims across multiple classes of business and handling claims internationally. If you have some claims experience and are seeking a new challenge, this would be an excellent role for you to grow and develop.
Role Accountabilities
- Handling a portfolio of Credit and Surety, and Accident and Health claims.
- Claims Authority granted after 3 months' probation based on technical ability obtained through training in relevant lines of business.
- Dealing with referrals on claims within the authority.
- Liaising with capacity providers and updating them on claims developments, as well as assisting in the preparation and delivery of the monthly claims report.
- Building and maintaining the company's profile with clients, carriers, TPAs and key external experts.
- Preparing and/or reviewing the initial setup of claims entries and processing the day-to-day work.
- Assisting the underwriting team and claims manager with the preparation and analysis of MI.
- Training and handling of Quota Share claims.
- Any additional duties as assigned.
Role Requirements
- International London Market Claims Adjusting experience.
- Experience in Accident & Health and/or Marine, Aviation and Construction Claims (preferred).
- Excellent relationship-building and communication skills, both oral and written.
- Must be able to self-lead and work effectively both independently and with a team.
We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.
FCA Conduct Rules
Under the Senior Managers and Certification Regime, the FCA and Aventum expects that:
- You must act with integrity.
- You must act with due skill, care and diligence.
- You must be open and cooperative with the FCA, the PRA and other regulators.
- You must pay due regard to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct.
- You must act to deliver good outcomes for retail customers.
Consumer Claims Technician employer: Rokstone Underwriting
Contact Detail:
Rokstone Underwriting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Claims Technician
✨Tip Number 1
Familiarise yourself with the specific claims processes and regulations within the London Market. Understanding the nuances of international claims handling, especially in areas like Accident & Health, will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in claims adjusting. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at Rokstone.
✨Tip Number 3
Prepare to discuss your previous claims experience in detail, focusing on how you've successfully managed claims and built relationships with clients and capacity providers. Highlighting your communication skills will be crucial for this role.
✨Tip Number 4
Research Rokstone's recent projects and initiatives to understand their approach to innovation in the insurance sector. Being able to reference specific examples during your conversation can demonstrate your genuine interest in the company and its goals.
We think you need these skills to ace Consumer Claims Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Consumer Claims Technician position. Familiarise yourself with the types of claims you'll be handling and the skills needed.
Tailor Your CV: Customise your CV to highlight relevant experience in claims adjusting, particularly in Accident & Health or other specified areas. Use keywords from the job description to ensure your CV aligns with what Rokstone is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention specific experiences that demonstrate your relationship-building skills and ability to work independently and as part of a team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Rokstone Underwriting
✨Know Your Claims Experience
Be prepared to discuss your previous claims experience in detail, especially in areas like Accident & Health or Marine, Aviation, and Construction claims. Highlight specific examples where you successfully managed claims and the outcomes of those situations.
✨Demonstrate Relationship-Building Skills
Since the role requires excellent relationship-building abilities, think of instances where you've effectively communicated with clients, carriers, or other stakeholders. Be ready to share how you maintained these relationships and resolved any issues that arose.
✨Showcase Your Self-Leadership
The company values self-leadership, so be prepared to discuss how you manage your workload independently. Share examples of how you've taken initiative in past roles and how you prioritise tasks to meet deadlines.
✨Understand the Company Culture
Familiarise yourself with Rokstone's culture and values, particularly their commitment to inclusivity and innovation. During the interview, express how your personal values align with theirs and how you can contribute to their dynamic team environment.
