Product Delivery Coordinator

This role is based in London, UK Office. We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

The Research & Insight team are driven to be the ‘voice of the customer’ across Informa Connect, covering all customer groups including: audiences, delegates, visitors and commercial partners. Their aim is to empower the business with actionable audience insight to underpin strategy and revenue generation.

Lead Insights is the Informa in-house data platform that delivers valuable leads to the sponsors of our in-person events and digital offerings. It is integral to the commercial strategy for the business in 2025 and the success of the product relies on the fast, accurate delivery of thousands of customer dashboards across 100+ events (and growing fast). This role will work closely with event and digital delivery teams, sales teams, and customers to ensure smooth fulfilment. You’ll be simultaneously embedded on the central delivery team and the Inform Connect Life Sciences vertical, which offers content-led events that facilitate the connections and partnerships that drive the global life sciences ecosystem. The ideal candidate is a great communicator with excellent attention to detail and organisational skills.

Product Delivery

• Work with event teams to manage the delivery of client dashboards in a timely, efficient manner.
• Project manage delivery for each event, following the clearly defined process.
• Support customers and sales and delivery teams onsite at events.
• Track and manage the data flow from a number of different sources and platforms to the final product, ensuring completeness, accuracy and speed.
• Work closely with the product data team to identify issues impacting data accuracy and efficiency – then collaborate with event teams to improve process.
• Identify and execute solutions (permanent and temporary) to clear obstacles toward meeting client expectations.
• Help drive optimisations in the process, making recommendations to senior stakeholders and the wider teams.

Customer Success

• Engage with customers via email and conference calls, and onsite at events to address inquiries and gather feedback.
• Create collateral and training materials, and lead training sessions for customers to maximise the commercial value of the product and ensure the success.
• Resolve client access issues or general customer service support required for the product.

Internal Success

• Act as a point of contact within the business for the product and handle discussions and questions confidently.
• Create collateral and training materials, and lead training sessions for sales and delivery teams to support understanding and ensure the success of the product.
• Advocate for the product to ensure the business is both knowledgeable and excited by it.
• Track success through key metrics and understand the impact of process changes on those metrics.

Advantages

• Working with multiple teams around the world with occasional travel to events.
• Being part of a wider data strategy transforming a FTSE 100 business through huge investment.
• Being central to a key commercial product with close alignment to strategic plans that involve significant expansion in 2025.
• Exposure to working with data products and the potential for further data analysis or operations training.

Qualifications

• Confident when communicating with diverse teams, senior stakeholders and customers.
• “Customer-first” mindset that’s readily applied to both internal stakeholders and clients.
• A relationship builder who will partner with colleagues around the world.
• Highly organised and process-driven with an attention to detail.
• Strong time management and prioritisation skills.
• Confident in delivering clear, valuable training sessions.
• Experience in a product delivery, fulfilment or customer success role desirable but not essential.
• Knowledge of data operations and/or platforms a plus.
• Experience with MS Excel.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely.
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.