IT Service Desk Analyst

Terumo Aortic is seeking an IT Service Desk Analyst to join our dynamic team. The successful candidate will be responsible for providing first-line IT technical support to associates, resolving hardware, software, and operational issues to ensure our systems run smoothly. Key duties will include: First-line IT technical support: general support of users on the Windows/Linux network Actively communicate with users through Terumo Aortic Service Desk system to keep them updated on their support requests Prioritize and escalate tickets as needed Build, deploy, configure, troubleshoot, and repair computers for end users Maintain end-user hardware and software, including mobile/desktop phones, printers, barcode scanners, laptops, and desktop PCs Maintain inventory of end-user hardware/software in Terumo Aortic asset management systems Create and update documentation and SOPs for 1st line IT support processes Perform general network administration Liaise with external technical support for unresolved issues Participate in ad-hoc projects as required Assist with other IT support tasks as outlined in the IT Road Map Qualifications and Experience Experience in Service Desk/desktop support in a Windows environment Knowledge of Windows Server, Active Directory, and Network Administration Experience with Exchange Server, MS Office 365 Desirable skills include Microsoft Certification, SQL Server, Linux, network troubleshooting (TCP/IP, LAN, WAN), Ivanti ITSM, firewalls/VPN ERP experience, particularly with SAP, is advantageous #J-18808-Ljbffr