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- Tasks: Manage daily e-commerce operations, including product listings, pricing, and promotions.
- Company: Join Warner Bros. Discovery, a leader in storytelling and iconic brands.
- Benefits: Enjoy career-defining opportunities, curated benefits, and a supportive work environment.
- Why this job: Be part of a dynamic team bringing the Wizarding World to life for millions.
- Qualifications: Experience in e-commerce management and digital marketing techniques is essential.
- Other info: This role is onsite, fostering collaboration and teamwork.
The predicted salary is between 43200 - 72000 £ per year.
Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Your New Role...
Ready to be part of something spellbinding? The E-Commerce team at the Harry Potter Shop are the brains behind our online presence across the UK, US, and Japan. We’re not just running a website, we’re driving a global retail experience that brings the Wizarding World to life for millions of fans. From revenue and profit to seamless operations, we own the performance of the business end-to-end. Working closely with our store and head office teams, we’re a tight-knit crew making magic happen every day.
You will be responsible for managing the day-to-day operations of the e-commerce platform, including product listings, pricing, promotions, and inventory, while collaborating with marketing, product, operations, and tech. This role involves executing digital marketing initiatives such as SEO, SEM, email campaigns, and social media to drive traffic and sales, as well as analysing performance data and customer behaviour to identify growth opportunities. You’ll develop and implement e-commerce strategies to boost online sales and enhance the customer experience, optimise the website for usability and mobile responsiveness, manage third-party vendor relationships, and monitor key performance indicators like traffic, conversion rates, revenue, and profit.
Your Role Accountabilities...
- Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency.
- Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement.
- Analyse customer behaviour and trends to identify growth opportunities and areas for improvement.
- Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical problems and user experience challenges.
- Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery.
- Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store.
- Analyse data from Google Analytics, CRM systems, and other tools to monitor site traffic and customer behaviour.
- Track and report e-commerce performance, including sales, conversion rates, and ROI on digital marketing campaigns.
Skills Required
- Solid experience as an e-commerce manager or in a similar e-commerce or digital marketing role.
- Expertise in digital marketing techniques, including SEO, SEM, and social media marketing.
- Proficient in web analytics tools (e.g., Google Analytics) and e-commerce tracking tools.
- Excellent analytical skills and proficiency with CRM software and MS Excel.
- Knowledge of UX/UI principles and how they impact online sales.
- Familiarity with e-commerce trends such as personalisation, chatbots, or AI-driven shopping experiences.
- Experience with inventory management and supply chain management.
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Senior E-Commerce Manager - Warner Bros. Studio Tour London, the Making of Harry Potter employer: Discovery, Inc. (Formerly Scripps Networks Interactive)
Contact Detail:
Discovery, Inc. (Formerly Scripps Networks Interactive) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior E-Commerce Manager - Warner Bros. Studio Tour London, the Making of Harry Potter
✨Tip Number 1
Familiarise yourself with the Wizarding World and Warner Bros. brands. Understanding their values and storytelling approach will help you connect with the team during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your experience with e-commerce platforms by preparing specific examples of successful campaigns you've managed. Highlight how your strategies improved sales or customer engagement, as this will resonate well with the hiring team.
✨Tip Number 3
Brush up on your knowledge of digital marketing techniques, especially SEO and SEM. Be ready to discuss recent trends in e-commerce and how they can be applied to enhance the Harry Potter Shop's online presence.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used data to drive decisions in previous roles. Being able to articulate your experience with tools like Google Analytics will set you apart from other candidates.
We think you need these skills to ace Senior E-Commerce Manager - Warner Bros. Studio Tour London, the Making of Harry Potter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce management and digital marketing. Use keywords from the job description, such as SEO, SEM, and web analytics, to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Wizarding World and how your skills align with the responsibilities of the Senior E-Commerce Manager. Mention specific achievements in previous roles that showcase your ability to drive online sales and enhance customer experiences.
Showcase Analytical Skills: Provide examples of how you've used data analysis to inform e-commerce strategies in past positions. Highlight your proficiency with tools like Google Analytics and any successful campaigns you've managed that resulted in increased traffic or conversion rates.
Demonstrate Team Collaboration: Emphasise your experience working with cross-functional teams, such as marketing, operations, and customer service. Share instances where your collaboration led to successful project outcomes, showcasing your ability to work within a tight-knit team.
How to prepare for a job interview at Discovery, Inc. (Formerly Scripps Networks Interactive)
✨Know Your E-Commerce Metrics
Familiarise yourself with key performance indicators like conversion rates, traffic sources, and ROI on digital marketing campaigns. Be prepared to discuss how you've used these metrics in past roles to drive sales and improve customer experience.
✨Showcase Your Digital Marketing Expertise
Highlight your experience with SEO, SEM, and social media marketing. Bring examples of successful campaigns you've executed and be ready to explain the strategies behind them, as well as the results achieved.
✨Understand the Wizarding World
Since this role is with Warner Bros. Studio Tour London, having a genuine interest in the Harry Potter franchise will set you apart. Brush up on the brand's history and its e-commerce presence to demonstrate your enthusiasm and alignment with their mission.
✨Prepare for Collaboration Questions
This position requires working closely with various teams. Be ready to discuss your experience in cross-functional collaboration, particularly with marketing, operations, and customer service teams, and how you’ve resolved challenges in those partnerships.
