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For Companies At a Glance
- Tasks: Inspire clients and teams while achieving sales goals in a luxury retail environment.
- Company: Join Tiffany & Co., a legacy brand celebrating love and craftsmanship since 1837.
- Benefits: Enjoy a collaborative culture, professional growth opportunities, and flexible working hours.
- Why this job: Be part of a joyful team that values creativity, inclusivity, and client relationships.
- Qualifications: Retail or luxury experience preferred; strong communication skills and a passion for luxury are essential.
- Other info: Must be available for non-traditional hours and have the right to work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honour our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.
As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them.
- Thoughtful - Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence).
- Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development.
- Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
- Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience.
- Support store opening/closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures.
- Create an inclusive and supportive team environment, centred on the belief that People Make the Difference.
- Curious - Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity.
- Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships.
- Ensure Client Advisors develop a client development strategy and assess their results.
- Display professionalism and exercise agility, adapting behaviour and implementing feedback appropriately.
- Optimistic - Empower team to reach their potential, exercise resilience and celebrate innovation.
- Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy.
- Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
- Propose solutions to Store Leadership when facing challenges/seeing opportunities, support team adoption of new tools, systems and ways of working.
- Collaborate with headquarters on testing, sharing feedback and driving new tools deployment and roll-out.
Your Profile
- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
- Proven track record in achieving sales results and cultivating relationships with a diverse client base.
- Experienced sales and clienteling professional in an omnichannel luxury environment.
- Experienced in deploying sales strategies and clienteling initiatives.
- Passion for luxury retail.
- Collaborative team player with strong interpersonal and communication skills.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
- Must have authorisation to work in the United Kingdom.
Preferred Qualifications:
- A college/university degree.
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
- Proficiency in multiple languages.
Client Advisor - Heathrow employer: TIFFANY & CO
Contact Detail:
TIFFANY & CO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Heathrow
✨Tip Number 1
Familiarise yourself with Tiffany & Co.'s brand values and history. Understanding their legacy of craftsmanship and commitment to excellence will help you connect authentically with both clients and the team during your interactions.
✨Tip Number 2
Network within the luxury retail community, especially in the Heathrow area. Building relationships with other professionals can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Demonstrate your sales acumen by preparing examples of how you've achieved sales targets in previous roles. Be ready to discuss specific strategies you used to build client relationships and drive results.
✨Tip Number 4
Showcase your flexibility and willingness to work non-traditional hours. Highlight any past experiences where you've successfully adapted to changing schedules, as this is crucial for a role in a dynamic retail environment like Tiffany & Co.
We think you need these skills to ace Client Advisor - Heathrow
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Tiffany & Co.'s brand values and legacy. Familiarise yourself with their products and the joy they aim to bring to clients. This knowledge will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in retail or luxury environments, particularly in client-facing roles. Showcase your achievements in sales and relationship-building to demonstrate your fit for the Client Advisor position.
Showcase Your Skills: Make sure to highlight your interpersonal and communication skills, as well as your ability to work collaboratively in a team. Mention any experience with Point of Sales systems and client tracking systems, as these are relevant to the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for luxury retail and your understanding of Tiffany's commitment to excellence. Use specific examples to illustrate how you embody the qualities they seek in a Client Advisor.
How to prepare for a job interview at TIFFANY & CO
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share specific examples of how you've engaged with luxury brands in the past and what excites you about working at Tiffany & Co. This will demonstrate your genuine interest in the role.
✨Demonstrate Your Client Relationship Skills
Prepare to discuss your experience in building and maintaining client relationships. Use examples that highlight your ability to connect with clients, listen actively, and provide exceptional service. This aligns perfectly with Tiffany's focus on client experience.
✨Emphasise Team Collaboration
Tiffany & Co. values a collaborative mindset, so be ready to talk about your experiences working in teams. Share instances where you inspired or supported your colleagues, and how you contributed to achieving team goals. This will show that you embody the brand's values.
✨Be Prepared for Situational Questions
Expect situational questions that assess your problem-solving skills and adaptability. Think of scenarios where you faced challenges in a retail environment and how you overcame them. This will showcase your resilience and ability to thrive in a dynamic setting.
