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- Tasks: Build strong relationships with customers to ensure satisfaction and retention.
- Company: Join a VC-backed startup that connects you directly with mentors for career growth.
- Benefits: Enjoy a competitive salary, mentorship opportunities, and a dynamic work environment.
- Why this job: This role offers hands-on experience in customer success within a leading tech company.
- Qualifications: No prior experience required; just bring your communication skills and eagerness to learn.
- Other info: Work in a fast-paced environment with the potential for hybrid or office-based roles.
The predicted salary is between 30000 - 45000 £ per year.
This range is provided by Tangent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Looking for a job is challenging! You send off tons of applications only to get ghosted by recruiters and to never get any feedback. We understand how tough it is and that’s why we created Tangent - so you can get help to get hired.
What is Tangent? Tangent lets you bypass the recruiters by connecting you directly with your future colleagues. They commit their time to mentor you through the job search process, review your CVs, offer career advice, and refer you into exclusive job opportunities at their company (that’s recommending you internally to the recruitment team).
How does it work?
- Easy Apply - we don’t make you waste time repeating what’s in your CV
- Connect with the Mentors - get referred and coached through the interview process at their company
Did you know?! If you are referred for a job you’re 9x more likely to be hired vs applying direct on a job board.
The role: Graduate Customer Success Manager at one of London’s leading tech employers. You will be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company's product or service. Your role combines customer support, account management, and proactive engagement to drive satisfaction, retention, and growth.
Experience in account management, customer support, sales, training, and project management translates well into a Customer Success role. Strong relationship-building, problem-solving, and communication skills are essential. Backgrounds in consulting, SaaS, or marketing can also be valuable, especially if they involve helping clients achieve their goals.
Job Type: Full-time
Salary: £30,000.00-£45,000.00 per year
What do I need?
- You must be able to work in the UK without needing sponsorship/visa
- Be able to work in office or hybrid in London
- Excited by the opportunity to connect with mentors and get referred
The companies we work with typically look for people who are:
- Highly proactive and willing to learn
- Excellent communicators (written or verbally)
- Happy working in a fast-paced environment
- Natural relationship-builders
- Motivated and driven to achieve outcomes
Seniority level: Entry level
Employment type: Full-time
Job function: Sales, Customer Service, and Consulting
Industries: Technology, Information and Internet, Software Development, and IT Services and IT Consulting
Entry-level Customer Success Manager at at VC-backed startup (£30-£45k base salary) employer: Tangent
Contact Detail:
Tangent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry-level Customer Success Manager at at VC-backed startup (£30-£45k base salary)
✨Tip Number 1
Network with professionals in the Customer Success field. Attend industry events, webinars, or local meetups to connect with potential mentors who can provide insights and guidance on landing a role like this.
✨Tip Number 2
Leverage social media platforms, especially LinkedIn, to engage with companies you're interested in. Follow their pages, comment on their posts, and reach out to current employees to express your interest in the Customer Success Manager position.
✨Tip Number 3
Prepare for interviews by researching common Customer Success scenarios and challenges. Be ready to discuss how you would handle customer issues and drive satisfaction, showcasing your problem-solving skills.
✨Tip Number 4
Consider volunteering or taking on internships related to customer support or account management. This hands-on experience can make you more attractive to employers and demonstrate your commitment to the field.
We think you need these skills to ace Entry-level Customer Success Manager at at VC-backed startup (£30-£45k base salary)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, account management, or any related fields. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job, such as relationship-building and problem-solving, and provide examples of how you've used these skills in past experiences.
Highlight Your Soft Skills: Since this role requires excellent communication and relationship-building skills, make sure to emphasise these in your application. Provide examples of situations where you've successfully communicated or built relationships, whether in work or academic settings.
Show Your Motivation: Express your excitement about the opportunity to connect with mentors and learn from them. This shows that you're proactive and eager to grow, which is highly valued in a Customer Success role.
How to prepare for a job interview at Tangent
✨Research the Company
Before your interview, take some time to learn about the startup and its products. Understanding their mission, values, and recent developments will help you tailor your answers and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to customer success, such as how you would handle a difficult customer or improve client satisfaction. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. This will highlight your suitability for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, company culture, or growth opportunities. This shows your enthusiasm and helps you assess if the company is the right fit for you.
