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- Tasks: Provide 1st line technical support and manage system alerts.
- Company: Join a dynamic 24/7 support team with growth potential.
- Benefits: Earn up to £30,000 plus shift allowance and remote work options.
- Why this job: Gain valuable experience and clear progression to advanced support roles.
- Qualifications: Strong customer service skills and service desk experience required.
- Other info: Initial training in Manchester before transitioning to fully remote work.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a First Line Support Specialist to join our client's growing 24/7 support team. This role will involve working on a 12-week rotating shift pattern and will require strong customer service and service desk experience. The ideal candidate should be ready to work nights and weekends and eager to grow their technical skillset. You'll begin with 3 months based in their Manchester office before transitioning to fully remote work during shifts. This role offers clear progression opportunities to advance into 2nd and 3rd line support, with comprehensive training and support provided.
Responsibilities:
- Provide 1st line technical support, triaging issues, and escalating as needed.
- Monitor and manage alarms and alerts within systems like PRTG and Solarwinds for Avaya applications.
- Handle tasks like adding/removing users and working with systems such as Avaya and Netsapiens.
- Develop an understanding of the portfolio of systems and take ownership of tasks within the first 3 months.
- Work within a 24/7 rotating shift schedule, including nights and weekends.
Skills/Must-Have:
- Strong customer service skills.
- Service desk experience with ticketing systems like Remedy, ServiceNow, or Salesforce.
- Willingness and ability to work nights and weekends on a rotating shift pattern.
- SC clearance eligibility (NPPV3) for working with sensitive government systems.
Nice to have:
- Experience with Salesforce, SIP/VOIP trunking, or infrastructure like Veeam backups and VMware.
- Candidates from Fujitsu or similar service desks are highly desirable.
Location: First 3 months in Manchester office, 9am–5pm, 3 days a week (ideally 5). After training, fully remote shift work.
Salary & Benefits: Up to £30,000 base salary + £3.1k shift allowance. Clear progression to 2nd and 3rd line support after 1 year. Overtime and training opportunities from day one.
3x 1st Line Support Specialists - Systems Integrator employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3x 1st Line Support Specialists - Systems Integrator
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as PRTG and Solarwinds. Having a basic understanding of these tools will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Highlight any previous experience you have with service desk environments, especially if you've used ticketing systems like Remedy or ServiceNow. Be ready to discuss specific scenarios where you provided excellent customer service or resolved technical issues.
✨Tip Number 3
Prepare to discuss your availability and willingness to work nights and weekends. This role requires flexibility, so showing that you're committed to the shift pattern can set you apart from other candidates.
✨Tip Number 4
If you have any experience with SC clearance or working with sensitive government systems, make sure to mention it. This could be a significant advantage in your application, as it aligns with the requirements of the role.
We think you need these skills to ace 3x 1st Line Support Specialists - Systems Integrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and service desk roles. Emphasise any familiarity with ticketing systems like Remedy, ServiceNow, or Salesforce, as well as your willingness to work nights and weekends.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your readiness to grow your technical skills and your understanding of the 24/7 support environment. Be specific about how your previous experiences align with the responsibilities outlined in the job description.
Highlight Technical Skills: If you have experience with systems like PRTG, Solarwinds, Avaya, or Netsapiens, make sure to include this in your application. Even if your experience is limited, showing a willingness to learn and adapt can set you apart.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Showcase Your Customer Service Skills
Since this role heavily relies on strong customer service abilities, be prepared to share specific examples of how you've successfully handled customer queries or issues in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of ticketing systems like Remedy, ServiceNow, or Salesforce, as well as monitoring tools such as PRTG and Solarwinds. Mention any experience you have with these systems during the interview to demonstrate your readiness for the role.
✨Emphasise Your Flexibility
This position requires working nights and weekends on a rotating shift pattern. Be honest about your availability and willingness to adapt to this schedule. Showing enthusiasm for the flexibility can set you apart from other candidates.
✨Express Your Eagerness to Learn
The company values candidates who are eager to grow their technical skillset. Discuss your willingness to learn new technologies and processes, and mention any relevant training or certifications you are pursuing or plan to pursue.
