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- Tasks: Lead and manage all commercial activities at Newcastle Racecourse, driving profit and team performance.
- Company: Join ARC, a vibrant venue known for hosting over 60 race days and diverse events.
- Benefits: Enjoy perks like hotel discounts, complimentary golf, and up to 28 days annual leave!
- Why this job: Be part of an exciting journey in a dynamic environment that values diversity and growth.
- Qualifications: Looking for a dynamic leader with strong negotiation skills and experience in team management.
- Other info: We embrace diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a passionate and knowledgeable General Manager to join our busy and exciting venue! At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
Who is Newcastle Racecourse? Located within High Gosforth Park, Newcastle Racecourse is home to the historic Northumberland Plate, and is one of Britain's busiest racecourses, hosting over 60 all-weather and jumps fixtures a year. An ideal venue for all occasions, the racecourse can host events of all kinds, including conferences, exhibitions, weddings, private parties and more.
Work Perks of being a General Manager with us at ARC:
- 2 Annual Members passes, giving access to over 1500 racedays
- Hotel Discounts and Complimentary Golf
- Annual leave starting at 22 days increasing up to 28 in line with length of service
- Pension & Group life assurance schemes
- Healthshield including 24hr GP & EAP and so much more!
About the role: Reporting to the Executive Director, the General Manager is responsible for coordinating and managing all commercial activities at the Racecourse to ensure that turnover and profit targets are met or exceeded. The General Manager is focused on maximising profit across seven income lines: sponsorship, hospitality, advertising hoardings, annual boxes, annual badges, admissions and non-race day events such as conferencing, banqueting, site hire and weddings. This is to be achieved by managing a team of proactive and reactive sales people, plus driving forward the marketing function for the venue. Furthermore, in the absence of the Executive Director, the General Manager will be responsible for the day-to-day activities of all functions across the venue, including Operations, Catering, Golf and Estates. High levels of commitment and responsibility will be required in order to meet and surpass performance targets.
Responsibilities for the successful General Manager include (but are not limited to):
- To design and implement a sales plan in line with the overall business plan and capable of delivering and overachieving the specified financial targets
- Working with the Executive Director to set detailed sales and profit budgets
- Play the leading role in the proactive development of new business and improving levels of awareness of Newcastle Racecourse and all of our products in the marketplace
- Identifying and developing theme days, trade days, charity events and other events to enhance selected race days, provide more reasons for attendance and participation by the public and corporate customers and encourage sponsorship
- Identify, develop and lead the Events Sales Team to deliver key sales opportunities for significantly driving forward our non-race day business
- Ensuring that targets are designed, implemented and achieved for each business and team member
- Ensuring the delivery of KPIs set by you and the Executive Director to drive revenue to achieve or exceed Budget
- Personally leading from the front, demonstrate proactive sales, customer relationship development and closing techniques
- To work with the Media and Marketing Manager to ensure that each income line has an advertising and promotion plan to deliver the sales targets in line with overall business strategy, brand development and objectives
- To clearly identify all customer market segments and design and implement sales and promotion activity to increase attendance, business turnover and profitability
- You will be required to directly manage a Racing Sales, Events Sales and Marketing Team which will be comprised of individuals responsible for all areas of the business
- To work with the Regional HR Manager to lead the recruitment and induction of all new team members.
- To create a sales process that ensures all enquiries are dealt with in a professional and courteous manner and followed up.
- Develop procedures that ensure that all written confirmation, terms and conditions and an invoice are sent as soon as possible to the client.
The person we are looking for as a General Manager is:
- Dynamic
- Commercially focused
- A skilled negotiator
- A great influencer
- An excellent communicator
- A strong leader, with demonstrated accomplishments in the management of diverse teams.
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!
At ARC, we're committed to building a diverse, inclusive, and equitable workplace. We welcome applicants from all backgrounds and do not discriminate based on age, disability, gender, race, religion, or any other protected characteristic. If you need any adjustments to take part in the application or interview process, please let us know - we're happy to help. We believe diversity makes us stronger, and we're working hard to create an environment where everyone feels safe, respected, and heard.
General Manager employer: Newcastle Racecourse
Contact Detail:
Newcastle Racecourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with Newcastle Racecourse and its offerings. Understanding the unique aspects of the venue, such as its history and the types of events it hosts, will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with professionals in the racing and events industry. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at ARC.
✨Tip Number 3
Prepare to discuss your leadership style and past experiences managing diverse teams. Be ready to share specific examples of how you've successfully driven sales and improved profitability in previous roles.
✨Tip Number 4
Research current trends in the events and hospitality sector, particularly in relation to racecourses. Being knowledgeable about market dynamics will allow you to propose innovative ideas that align with ARC's goals during your interview.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the General Manager position. Tailor your application to highlight your relevant experience in managing teams, driving sales, and enhancing customer experiences.
Craft a Compelling CV: Your CV should clearly outline your previous roles, achievements, and skills that align with the job description. Focus on quantifiable results, such as revenue growth or successful event management, to demonstrate your impact in past positions.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the venue. Highlight specific experiences that showcase your leadership abilities and commercial focus. Make sure to convey how you can contribute to the success of Newcastle Racecourse.
Follow Application Instructions: When filling out the online application form, ensure that all sections are completed accurately. Double-check for any required documents and submit everything as instructed to avoid delays in the review process.
How to prepare for a job interview at Newcastle Racecourse
✨Show Your Passion for the Role
As a General Manager, your enthusiasm for the role and the venue is crucial. Be prepared to discuss why you are passionate about the racing industry and how you can contribute to the success of Newcastle Racecourse.
✨Demonstrate Leadership Skills
Highlight your experience in leading diverse teams. Share specific examples of how you've motivated and developed team members in previous roles, as this will be key to managing the Racing Sales, Events Sales, and Marketing Team.
✨Prepare for Commercial Discussions
Since the role is commercially focused, be ready to discuss your approach to developing sales plans and achieving financial targets. Bring examples of past successes in driving revenue and managing budgets.
✨Understand the Venue and Its Audience
Research Newcastle Racecourse and its offerings thoroughly. Be prepared to discuss ideas for events and promotions that could enhance attendance and profitability, showing that you understand the market and customer segments.
