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- Tasks: Lead major construction projects and ensure smooth communication between clients and delivery teams.
- Company: Join Freedom's Group, a top engineering firm with a rich history and a focus on innovation.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible benefits like gym memberships.
- Why this job: Be part of impactful projects while developing your skills in a supportive, inclusive environment.
- Qualifications: Experience in large-scale construction and senior leadership roles is essential.
- Other info: We prioritise inclusivity and will accommodate your needs throughout the recruitment process.
The predicted salary is between 72000 - 100000 £ per year.
Freedom's Group is seeking a Client Interface Director to play a vital role in delivering major projects. The ideal candidate will have experience in large-scale construction projects, understanding the client's perspective, and acting as the conduit between clients and our site delivery team to ensure smooth project execution.
Key Responsibilities- Ensure commitments to NGB and Freedoms are met.
- Identify all key client representatives.
- Develop and implement project communication plans.
- Define project roles and responsibilities to facilitate effective communication.
- Develop project-wide processes.
- Lead all client escalation matters.
- Create project insights and performance metrics.
- During the client initiation phase, develop the communication strategy by establishing clear channels and frequencies.
- Establish protocols for regular updates, feedback collection, and issue resolution.
- Experience in large construction projects, with previous senior leadership roles such as Project Director or Senior Project Manager.
- Experience as a client representative, communication manager, or in supply chain management.
- Demonstrates empathy, outcome-focused thinking, teamwork, collaboration, and a commitment to professional and technical excellence.
- Pension with a leading provider, up to 8% employer contribution.
- 25 days holiday.
- Personal wellbeing and volunteer days.
- Private medical insurance.
- 24/7 Employee Assistance Program supporting mental health and well-being, including counseling and legal advice.
- Flexible benefits such as dental insurance, gym memberships, Give As You Earn, travel insurance, and tax-free bikes.
We are committed to building an inclusive culture where everyone is treated with respect. We will outline the recruitment process in advance and accommodate any needs during the application or interview process. If you require accommodations, please let us know.
Freedom is part of the NG Bailey Group, a leading independent engineering and services business in the UK, founded in 1921, with a turnover of £500m and 3,000 employees. We focus on developing our people through training and support innovative, responsible projects across various sectors in the building and infrastructure industry, utilizing the latest tools and technologies. We value progression and provide clear development paths, supported by regular reviews, training, and ongoing support.
Key Account Director / Client Interface Director employer: Freedom Group
Contact Detail:
Freedom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director / Client Interface Director
✨Tip Number 1
Network with professionals in the construction industry, especially those who have experience in large-scale projects. Attend industry events or join relevant online forums to connect with potential colleagues and clients.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in construction project management. Being knowledgeable about innovative tools can set you apart as a candidate who is ready to lead and implement effective communication strategies.
✨Tip Number 3
Prepare to discuss your previous experiences in client-facing roles during interviews. Highlight specific examples where you successfully managed client relationships and resolved issues, demonstrating your empathy and outcome-focused thinking.
✨Tip Number 4
Research Freedom's Group and their recent projects to understand their values and approach. Tailoring your conversation to align with their mission can show your genuine interest and help you stand out as a candidate.
We think you need these skills to ace Key Account Director / Client Interface Director
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Key Account Director position. Tailor your application to highlight relevant experience in large-scale construction projects and client management.
Craft a Compelling CV: Your CV should clearly showcase your experience in senior leadership roles, particularly in project management or client representation. Use specific examples that demonstrate your ability to lead communication strategies and manage client relationships effectively.
Write a Tailored Cover Letter: In your cover letter, address how your skills align with the job description. Emphasise your empathy, teamwork, and commitment to excellence, as these are key traits the company is looking for. Make sure to mention your understanding of the client's perspective in project execution.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves significant client interaction.
How to prepare for a job interview at Freedom Group
✨Understand the Client's Perspective
As a Key Account Director, it's crucial to demonstrate your understanding of the client's needs and expectations. Prepare examples from your past experiences where you successfully managed client relationships and delivered on their requirements.
✨Showcase Your Leadership Skills
Highlight your experience in senior leadership roles, particularly in large-scale construction projects. Be ready to discuss how you've led teams, resolved conflicts, and ensured project success through effective communication and collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare to discuss specific scenarios where you had to navigate challenges between clients and project teams, showcasing your ability to maintain smooth project execution.
✨Demonstrate Empathy and Teamwork
The role requires a strong focus on teamwork and empathy. Be prepared to share instances where you worked collaboratively with diverse teams and how you fostered an inclusive environment that prioritised professional excellence.
