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- Tasks: Manage client relationships and healthcare benefit policies via phone, ensuring satisfaction and growth.
- Company: Join Willis Towers Watson, a leader in risk management and employee benefits consulting.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and client success while making a real impact.
- Qualifications: Previous experience in a similar role is preferred; strong communication and analytical skills are essential.
- Other info: We celebrate diversity and are committed to equal employment opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The client management team deals with prospects and clients, managing their employee risk and healthcare benefit policies via telephone. Typically, clients have smaller policies or prefer remote interactions without face-to-face meetings. The purpose of the account manager is to maintain an existing client portfolio, handle new business inquiries, actively seek growth opportunities, and sell new products to both existing and new clients of Willis Towers Watson. The account manager must service their portfolio to minimize lapses, ensure client satisfaction for policy renewals, and maximize product sales to meet the annual business plan.
As an SME Employee Benefits Consultant, you will need to:
- Conduct pre-renewal, renewal, and mid-term calls with existing clients to secure contract renewals.
- Issue market reviews with recommendations based on client needs, ensuring regulatory compliance.
- Identify key decision-makers within each client and maintain regular contact.
- Understand compliance and regulatory requirements, including complaints process, FCA, FOS, DPA, and TCF.
- Generate sales leads proactively.
- Assess and recommend suitable products and services, ensuring regulatory compliance and high service standards.
- Use client calls to gather data, identify business development opportunities, and increase income from each client.
- Establish and maintain good relationships with insurers and providers.
- Stay updated on market developments and legislative changes.
- Accurately complete data entry in the Microsoft Dynamics CRM system.
Qualifications
- Previous experience and success in a similar role; knowledge of risk and healthcare insurance is advantageous.
- Flexibility and adaptability in tasks.
- Excellent interpersonal skills.
- Ability to work independently and under pressure.
- Strong research, analysis, and communication skills.
- Target-driven, motivated, and enthusiastic.
- High standards of work and presentation.
- Proficiency in IT software.
- Trustworthiness and confidentiality.
- Customer needs understanding and anticipation.
- Ability to sell Willis Towers Watson products effectively.
- Good time management and organizational skills.
- High literacy and numeracy, attention to detail.
- Decision-making skills and adaptability.
- Teamwork and commercial awareness.
We foster an inclusive, diverse workforce and are committed to equal employment opportunities. For accommodations during the application process, contact candidate.helpdesk@willistowerswatson.com.
Employee Benefits Consultant - Healthcare employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
candidate.helpdesk@willistowerswatson.com
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Benefits Consultant - Healthcare
✨Tip Number 1
Familiarise yourself with the healthcare benefits landscape. Understanding the latest trends and regulations in employee benefits will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the industry. Attend webinars or local events related to employee benefits and healthcare insurance. Building connections can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare for role-specific scenarios. Think about how you would handle client calls, renewals, and upselling products. Practising these situations can boost your confidence and show your proactive approach.
✨Tip Number 4
Stay updated on compliance and regulatory changes. Being knowledgeable about FCA, FOS, and other relevant regulations will set you apart as a candidate who is ready to tackle the challenges of the role.
We think you need these skills to ace Employee Benefits Consultant - Healthcare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in employee benefits and healthcare consulting. Use specific examples that demonstrate your success in managing client portfolios and generating sales leads.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your previous experience with risk and healthcare insurance, and explain how your skills align with the requirements listed in the job description.
Highlight Key Skills: In your application, emphasise your interpersonal skills, ability to work independently, and strong research and analysis capabilities. These are crucial for the Employee Benefits Consultant role.
Showcase Your Knowledge: Demonstrate your understanding of compliance and regulatory requirements relevant to the role. Mention any specific knowledge you have about FCA, FOS, DPA, and TCF, as this will set you apart from other candidates.
How to prepare for a job interview at Willis Towers Watson
✨Know Your Products Inside Out
Make sure you have a solid understanding of the employee benefits products and services offered by Willis Towers Watson. Be prepared to discuss how these can meet client needs and how you can effectively sell them.
✨Demonstrate Your Client Management Skills
Prepare examples from your previous experience that showcase your ability to manage client relationships, handle renewals, and identify growth opportunities. Highlight your success in maintaining client satisfaction and minimising lapses.
✨Stay Updated on Compliance and Regulations
Familiarise yourself with relevant compliance and regulatory requirements, such as FCA and DPA. Be ready to discuss how you ensure adherence to these regulations in your work, as this is crucial for the role.
✨Showcase Your Communication Skills
Since the role involves a lot of telephone interactions, practice articulating your thoughts clearly and confidently. Prepare to demonstrate your interpersonal skills and how you build rapport with clients over the phone.
