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For Companies At a Glance
- Tasks: Guide customers through our online platform, ensuring a smooth car selling experience.
- Company: Motorway is the UK's fastest-growing used car marketplace, transforming how people sell cars.
- Benefits: Enjoy a £25,500 salary, flexible work options, and perks like free snacks and social events.
- Why this job: Join a passionate team using AI technology to make a real impact in the car industry.
- Qualifications: Great communication skills, detail-oriented, quick learner, and a love for helping others.
- Other info: Experience a supportive culture with personal development budgets and generous parental benefits.
The predicted salary is between 20400 - 30600 £ per year.
About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We’re not just building a platform; we’re changing how people sell cars. Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we’re on a mission to transform the used car market.
And here’s where you come in. We’re looking for talented folks to join our Customer Experience team – the heart and soul of Motorway. As a Customer Experience Specialist, you’ll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us.
What makes us different
- Impactful Work: You’re not just answering calls; you’re guiding customers through our cutting-edge online platform, using your skills to solve real problems and make their car selling experience amazing.
- AI-Powered Technology: We use the latest AI tools, so you can give customers a seamless and efficient experience. Say goodbye to clunky systems!
- Tangible Results: Every day, you’ll directly help people navigate the car selling process, making sure they get the best deal and avoid the stress of traditional methods.
What you’ll be doing
- Building genuine connections: Chatting with car sellers and dealers, answering their questions, and building trust.
- Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges.
- Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency.
- Putting customers first: Always championing the customer and looking for ways to make their experience even better.
About you
- You genuinely enjoy helping people and have a knack for building rapport.
- You’re a natural communicator, whether it’s on the phone, via email, or through chat.
- You’re detail-oriented and take pride in your work.
- You’re a quick learner and enjoy solving problems.
- You thrive in a collaborative environment.
We offer a fantastic range of benefits to help you thrive:
- £25,500 starting salary
- Great work-life balance with standard shifts from 8:45am to 5:30pm
- Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going!
- Flexibility to work from home 1 day per week to help nail that work life balance
- Stock options so you can share in Motorway’s growth and future success
- Pension scheme to plan for your future with our provider NEST
- Strong commitment to your personal development including budget for books, courses, conferences, etc!
- Opt-in comprehensive health insurance through BUPA including dental care and fitness discounts
- Cycle to work scheme - save big ££ on a new bike and accessories
- One paid volunteering day a year for you to use as you wish
- Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and workplace nursery scheme
- ... and much more!
Our interview process
- Initial Call (30 mins): A casual chat to discuss your experience and learn more about Motorway.
- Team Matching: You will be matched with a team based on your background and preferences and receive additional insight on the team and what to expect in the final interview.
- Final Interview (60 mins): Meet the team, get a feel for the role, and participate in a skills-based assessment, which may include a role-playing exercise.
- We’ll get back to you within a week business days of each interview stage. You can chat with a talent partner throughout the process if you have any questions or need anything at all.
Customer Experience Specialist employer: Motorway
Contact Detail:
Motorway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarise yourself with Motorway's platform and services. Understanding how the online car selling process works will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising active listening and empathetic responses can set you apart during the interview, showing that you can build rapport with customers.
✨Tip Number 3
Prepare for the role-playing exercise in the final interview by simulating customer interactions. Think about common questions or issues car sellers might have and how you would address them using creative solutions.
✨Tip Number 4
Research the latest trends in the used car market and AI technology. Being knowledgeable about industry developments can help you impress the interviewers and show that you're passionate about contributing to Motorway's innovative approach.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Experience Specialist at Motorway. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, problem-solving abilities, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your enthusiasm for the role. Mention specific aspects of Motorway that excite you and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Motorway
✨Show Your Passion for Customer Experience
Motorway is all about transforming the car selling experience, so make sure to express your genuine enthusiasm for helping customers. Share examples of how you've built rapport and provided exceptional service in previous roles.
✨Familiarise Yourself with Their Technology
Since Motorway uses AI-powered tools to enhance customer interactions, it’s a good idea to research these technologies beforehand. Be prepared to discuss how you can leverage tech to improve customer experiences during the interview.
✨Prepare for Role-Playing Scenarios
The final interview includes a skills-based assessment that may involve role-playing. Practice common customer scenarios you might encounter and think about creative solutions you could offer to demonstrate your problem-solving skills.
✨Ask Insightful Questions
During your interviews, don’t hesitate to ask questions about the team dynamics and company culture. This shows your interest in being part of their innovative environment and helps you determine if it's the right fit for you.
