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- Tasks: Support IT systems and provide assistance to users in a fast-paced environment.
- Company: Join King Lifting, a leading crane hire company with over 40 years of experience.
- Benefits: Enjoy competitive salary, generous holidays, pension, and employee discounts.
- Why this job: Gain hands-on IT experience while working in a supportive, family-oriented culture.
- Qualifications: IT degree or equivalent experience, plus 3 years in varied IT roles required.
- Other info: Office-based role in Avonmouth; flexibility for occasional out-of-hours work needed.
The predicted salary is between 30000 - 42000 £ per year.
King Lifting provides safe, expert crane hire, bespoke contract lifting and plant machinery movement working throughout many different sectors which require heavy lifting expertise. We work throughout the UK and Europe and are head-quartered in Bristol where we also run a renowned Training Centre.
We are a modern family business with over 40 years of trading and today King Lifting has one of the strongest brands in the marketplace. Our people are our most important asset. We ensure commitment is recognised and rewarded through personal development programmes and excellent benefits packages.
Working within our busy IT Department, we have created a new exciting opportunity for an IT Technician who already has gained some all-round experience of providing IT support to all its users. As a key member of the team, you will support the smooth operation of our IT and communications software and systems, providing reactive and proactive assistance in good time to ensure that services are not disrupted for longer than is necessary.
This would ideally suit an individual who has gained previous IT experience but is looking to gain a more intense exposure to all areas within this sector or looking for the next career opportunity and/or new challenges. Brace yourself as this will be an extremely busy and challenging position with ample opportunity to continually showcase your skillset, knowledge and service in turn providing great reward and job satisfaction.
Main Duties- Triage initial support requests and direct/action accordingly
- Provide IT support from basic user administration through to project tasks
- Respond to user requests and assist via telephone, electronically or in person
- Escalate calls to and liaise with third party support providers/suppliers to resolve issues
- Monitor stock levels of IT equipment
- Monitor computing power, storage, licences and services
- Provide input and assistance to projects, including the selection, configuration and deployment of new systems and technologies
- Audit of device access, ensuring starters and leavers are processed effectively
- Document administrative tasks and procedures
- Good standard of education
- Full driving licence
- Analytical thinking, problem-solving and root cause analysis skills
- Attention to detail
- Excellent organisation and communication skills
- Excellent time management with a flexible approach
- The ability to manage a busy workload whilst thriving under pressure
- Confidence to communicate with colleagues at all levels
- IT degree, qualification or equivalent practical experience
- A minimum of 3 years previous working experience within varied IT infrastructure and associated services
- Active Directory user/group/computer admin
- Windows file permission administration
- Understanding of Windows group policy (GPOs)
- Exchange 2016/Exchange Online user admin
- Windows 10 and 11, Microsoft Office and desktop applications
- PC builds and software installation
- Android and IOS mobile device setup and configuration using mobile device management systems
- IT asset management and ticketing systems
- Web and email security systems
- Telephony admin concepts (extensions, direct dial numbers, ring groups, pickup groups)
- Working knowledge of networking - switches, firewalls, wireless, IP - DHCP, DNS, VPNs
- Competitive salary and benefits
- Generous holiday entitlement
- Company pension, life assurance and other flexible benefits
- Employee assistance programme
- Reward scheme, shopping and retail discounts
This is an office-based role, so you must live within a daily commutable distance to Avonmouth. Our core office hours are 8.30am to 5.30pm, Monday to Friday. Due to the nature of the role, work outside of core business hours may be required, sometimes at short notice. This may also include occasional travel to other Company sites which could involve an overnight stay.
To apply, please submit an up-to-date CV. To stand out from the rest, we encourage you to provide a cover letter explaining why you would be the ideal candidate for this role. If you have not received a personal response from us within 14 days, please assume you have been unsuccessful, and we thank you for your interest.
King Lifting is an equal opportunities employer. NO AGENCIES PLEASE.
IT Technician employer: King Lifting
Contact Detail:
King Lifting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with King Lifting's operations and values. Understanding their focus on safety and expertise in crane hire will help you tailor your conversations during interviews, showing that you're genuinely interested in their mission.
✨Tip Number 2
Brush up on your technical skills related to the specific systems mentioned in the job description, such as Active Directory and Windows group policy. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed IT support requests in previous roles. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the demands of this busy position.
✨Tip Number 4
Network with current or former employees of King Lifting if possible. They can provide valuable insights into the company culture and expectations, which can help you align your approach during the application process.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT experience, especially in areas like Active Directory, Windows administration, and user support. Use keywords from the job description to demonstrate that you meet the essential requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're the ideal candidate for the IT Technician role. Mention specific experiences that showcase your problem-solving skills and ability to manage a busy workload, as well as your enthusiasm for the position.
Showcase Technical Skills: Clearly list your technical qualifications and experiences, such as familiarity with Windows 10/11, Microsoft Office, and networking concepts. This will help the hiring team see your fit for the role at a glance.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Technician.
How to prepare for a job interview at King Lifting
✨Showcase Your Technical Skills
Be prepared to discuss your technical experience in detail. Highlight your familiarity with Active Directory, Windows file permissions, and any relevant IT asset management systems. Providing specific examples of past projects or challenges you've tackled will demonstrate your expertise.
✨Demonstrate Problem-Solving Abilities
Since the role requires analytical thinking and problem-solving skills, be ready to share instances where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your thought process.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice explaining complex IT concepts in simple terms, as you may need to assist users who aren't tech-savvy. Be confident in your ability to communicate with colleagues at all levels.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your genuine interest in the role and the company. Ask about the team dynamics, ongoing projects, or opportunities for professional development within King Lifting. This not only helps you gauge if the company is a good fit but also leaves a positive impression.
