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For Companies At a Glance
- Tasks: Be the go-to person for customer support and system management.
- Company: Join a dynamic team in Leatherhead focused on tech and customer satisfaction.
- Benefits: Enjoy a hybrid work model and competitive salary between £26.5k-£32k.
- Why this job: Perfect for tech-savvy individuals eager to enhance their skills in web development and CRM.
- Qualifications: Experience in customer or tech support is essential; familiarity with WooCommerce and WordPress is a plus.
- Other info: Opportunity to improve automations and work with global e-commerce systems.
The predicted salary is between 22000 - 28000 £ per year.
£26.5k-£32k | Hybrid | Full-time | Leatherhead
Our client is currently looking for a Customer Support & Systems Specialist, combining hands-on tech skills with customer support. You'll be the first point of contact for support queries, while also managing and improving key systems like WooCommerce, WordPress, HubSpot, and Xero. From troubleshooting customer issues to maintaining CRM accuracy and website updates, you'll be central to keeping everything running smoothly. This role is ideal for someone who has experience with 1st line support and wants to expand their knowledge within some web development/website management/CRM management.
Responsibilities
- Handle customer queries via HubSpot (tickets, email, chat)
- Troubleshoot login/data issues and guide users through systems
- Maintain and update WooCommerce/WordPress site
- Improve automations and platform integrations (e.g. Zapier, APIs)
- Identify and fix workflow inefficiencies across teams
Requirements
- Experience in customer or tech support
- Confident using WooCommerce, WordPress, and HubSpot
- Strong IT skills and troubleshooting ability
- Detail-focused with clear communication
Desirables
- Basic HTML/CSS, API knowledge
- Global E-commerce or multi-currency experience
- Familiarity with Zapier/Make
Customer Support and Systems Specialist employer: e-resourcing Limited
Contact Detail:
e-resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support and Systems Specialist
✨Tip Number 1
Familiarise yourself with the platforms mentioned in the job description, such as WooCommerce, WordPress, and HubSpot. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills by practicing common customer support scenarios. Role-playing these situations with a friend can help you articulate your thought process clearly when faced with real-life queries.
✨Tip Number 3
Network with current or former employees of the company through LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 4
Prepare specific examples from your past experiences that demonstrate your ability to handle customer queries and improve systems. Being able to share these stories will showcase your problem-solving skills and attention to detail.
We think you need these skills to ace Customer Support and Systems Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical skills. Emphasise your familiarity with WooCommerce, WordPress, and HubSpot, as well as any troubleshooting experience.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Customer Support and Systems Specialist role. Mention specific examples of how you've handled customer queries or improved systems in previous roles.
Showcase Technical Skills: If you have experience with HTML/CSS or API knowledge, be sure to include this in your application. Highlight any projects where you've used these skills to improve workflows or customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at e-resourcing Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with WooCommerce, WordPress, and HubSpot during the interview. Be prepared to discuss specific examples of how you've used these platforms in previous roles, as this will demonstrate your hands-on tech skills.
✨Prepare for Customer Support Scenarios
Since you'll be the first point of contact for support queries, think about common customer issues you've encountered in the past. Prepare to discuss how you resolved these issues, showcasing your troubleshooting abilities and clear communication skills.
✨Familiarise Yourself with Automation Tools
The role involves improving automations and platform integrations, so it’s a good idea to brush up on tools like Zapier and any API knowledge you have. Being able to discuss how you've used these tools to streamline processes will set you apart.
✨Demonstrate Attention to Detail
As the role requires maintaining CRM accuracy and website updates, be ready to provide examples that showcase your detail-oriented approach. Discuss how you ensure accuracy in your work and how this has positively impacted your previous teams.
