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- Tasks: Provide admin support, manage patient records, and ensure smooth clinic operations.
- Company: Join GenesisCare, a leading healthcare provider focused on innovative patient care.
- Benefits: Enjoy a supportive team culture, flexible hours, and opportunities for personal development.
- Why this job: Be part of a passionate team making a real difference in patients' lives.
- Qualifications: Excellent customer service skills, strong organisation, and experience in a fast-paced environment.
- Other info: Part-time role available, working Tuesday to Thursday at our Wembley Oncology clinic.
The predicted salary is between 24000 - 36000 £ per year.
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team?
We are looking for an experienced Patient Services Officer (Medical Receptionist) to join our team at our Wembley Oncology clinic. In this client-facing role, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an ever-changing environment. We currently have a part-time opportunity available, working Tues/Wed/Thurs, to support our vibrant team who are passionate about customer service and working collaboratively.
More specifically, you will:
- Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
- Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
- Adapt to and manage an environment where there is ongoing change and competing priorities.
- Book and confirm patients for appointments and consultations.
- Billing and receipting at the time of appointment.
- Accurately process relevant paperwork including data entry.
- Ensure the smooth running of the clinic.
- Continuously liaise with the team to ensure efficient processes.
- Manage patient records and filing of patient notes.
We’re looking for someone who has:
- Demonstrated ability to provide excellent patient care and customer service.
- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
- Proven experience to work successfully both independently and in a team environment.
- Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
- Exceptional phone manner and ability to handle a high volume of patient inquiries.
- High attention to detail and excellent organisational skills.
- Flexible approach to work and able to adapt in a fast-paced environment.
Benefits of joining our team:
- Established, close-knit team, thriving culture.
- Fast-paced, challenging role with one of the most influential healthcare providers.
- Supportive environment where you can develop with excellent management.
About GenesisCare: By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. GenesisCare is an Equal Opportunity Employer.
People centricity is at the heart of what we do, whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build a culture of care that is patient-focused and performance-driven. We are always improving, designing new and higher standards for clinical excellence and patient satisfaction. Across our network, we employ talented and passionate health care and business professionals to ensure we deliver on our patient promise. Join us at GenesisCare.
Patient Services Officer (Medical Receptionist) employer: GenesisCare USA Inc.
Contact Detail:
GenesisCare USA Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Officer (Medical Receptionist)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Patient Services Officer. Understanding the nuances of the role, such as managing patient records and handling billing, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about times when you provided exceptional care or resolved conflicts, as these stories can highlight your suitability for the role.
✨Tip Number 3
Research GenesisCare and their approach to patient care. Being able to discuss their values and how they align with your own during an interview can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of GenesisCare if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach to the application process.
We think you need these skills to ace Patient Services Officer (Medical Receptionist)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Services Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and administrative roles. Emphasise your organisational skills and any experience you have with patient billing systems or healthcare environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to thrive in a fast-paced environment. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at GenesisCare USA Inc.
✨Showcase Your Customer Service Skills
As a Patient Services Officer, you'll be the first point of contact for patients. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in high-pressure situations.
✨Demonstrate Adaptability
The role requires managing an ever-changing environment. Highlight your ability to adapt to new challenges and priorities, perhaps by discussing a time when you successfully navigated a sudden change at work.
✨Emphasise Organisational Skills
With responsibilities like booking appointments and managing patient records, strong organisational skills are crucial. Prepare to discuss your methods for staying organised and ensuring accuracy in your work.
✨Familiarise Yourself with Billing Systems
Knowledge of patient billing systems is highly valued. If you have experience with such systems, be ready to talk about it. If not, consider researching common practices to show your willingness to learn.
