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- Tasks: Lead the UX/UI design process for engaging web experiences at Trustpilot.
- Company: Join Trustpilot, a profitable FTSE-250 company on a mission to become the symbol of trust.
- Benefits: Enjoy flexible working, competitive pay, 25+ days holiday, and wellness perks like Headspace access.
- Why this job: Be part of a vibrant culture that values collaboration and creativity in design.
- Qualifications: 7+ years in UX/UI design with a strong portfolio and expertise in user research.
- Other info: Work in a diverse team across global locations, shaping the future of digital experiences.
The predicted salary is between 42000 - 84000 £ per year.
At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
We’re looking for a Senior UX / UI Designer who can deliver intuitive, engaging, and accessible web experiences, primarily across our B2B marketing websites and digital channels. Sitting in our Global Studio / Marketing team (not a traditional product department), this role will be focused on bringing our marketing website strategies to life. If you thrive at the intersection of brand and user experience, and are confident across the full design lifecycle - from research and validation through to aligning business needs and delivering pixel-perfect execution, this is the role for you.
Your primary responsibility will be a lead designer working as part of the website team to translate our brand and strategy into human-centred, beautiful, impactful website experiences, enhancing our digital presence and helping mature design practices across the business.
What you’ll be doing:
- Lead and deliver end-to-end UX/UI design process, from research and ideation to wireframing, prototyping and high-fidelity UI design
- Design and improve human-centred interfaces and journeys with a strong emphasis on visual clarity, brand consistency, brand evolution, and user engagement
- Evolve business ideas and requirements into real-world digital experiences, driving business impact
- Collaborate effectively with web developers, CMS Managers and graphic designers to find creative solutions to tricky problems
- Conduct and synthesise qualitative and quantitative user research to guide decisions
- Communicate design concepts and user insights through clear, compelling narratives tailored to different stakeholders
- Use data-led, problem-focused A/B testing and performance analytics to identify opportunities and improve user experience and site performance
- Collaborate with the wider, product-based UX team to implement and adapt the centralised design system to explore how it can best support marketing needs, ensuring consistency and flexibility across touchpoints, and to elevate the design maturity of marketing and web experiences
- Collaborate with the Global Studio team and occasionally create, refine or provide guidance on digital assets, such as email templates, campaigns and social content
Who you are:
- 7+ years of business experience in UX/UI design, with a strong foundation in user research and designing for web, who knows what good looks like
- A compelling portfolio that demonstrates the full UX/UI process, from initial research to polished final designs, with experience designing for large audiences
- A deep expertise in UX research methods and using insights to inform and validate UI designs, patterns and components
- A solid understanding of accessibility, responsive design, design systems, and how to collaborate effectively with web developers
- Strong communication and storytelling skills to effectively present insights, influence decisions, and align teams
- Comfortable in fast-paced, cross-functional, multi-time zone, collaborative environments
- A proactive, self-driven individual who is curious, empathetic, and open to feedback
- Deeply curious about large, diverse audiences using segmentation and behavioural insights to design for real people at scale
- Stay up-to-date with emerging technologies, human-centred design best practice and industry trends, to evolve and refine research approaches
- Strong proficiency in research and design tools like Figma and Miro/Lucid
- Experience designing for Contentful
- Experience with user behaviour tracking tools like Hotjar, Google Analytics (GA), or Amplitude
- Champion agile ways of working, actively contributing to agile ceremonies
If you’re excited to craft thoughtful, effective user experiences that bring marketing and UX/UI closer together, and want to help evolve how design works across disciplines, we’d love to hear from you.
What’s in it for you?
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Senior UX/UI Designer employer: Trustpilot, Inc.
Contact Detail:
Trustpilot, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX/UI Designer
✨Tip Number 1
Familiarise yourself with Trustpilot's brand and values. Understanding their mission to be the universal symbol of trust will help you align your design philosophy with theirs, making it easier to demonstrate how you can contribute to their vision.
✨Tip Number 2
Showcase your experience with B2B marketing websites in your discussions. Highlight specific projects where you've successfully enhanced user engagement and brand consistency, as this is a key focus for the role.
✨Tip Number 3
Prepare to discuss your approach to user research and how you've used insights to inform your designs. Trustpilot values data-led decision-making, so being able to articulate your process will set you apart.
✨Tip Number 4
Be ready to demonstrate your collaboration skills. Since the role involves working closely with web developers and graphic designers, sharing examples of successful teamwork will show that you're a great fit for their collaborative culture.
We think you need these skills to ace Senior UX/UI Designer
Some tips for your application 🫡
Tailor Your Portfolio: Make sure your portfolio showcases a variety of projects that highlight your UX/UI design process. Include case studies that demonstrate your ability to conduct user research, ideation, and the final design execution, particularly for web interfaces.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 7+ years of experience in UX/UI design. Focus on specific projects where you led the design process and collaborated with cross-functional teams, as this aligns with the role's requirements.
Showcase Communication Skills: Since strong communication and storytelling skills are crucial for this position, ensure your application reflects your ability to present design concepts clearly. Consider including examples of how you've influenced decisions through effective communication in past roles.
Demonstrate Data-Driven Design: Mention your experience with A/B testing and using analytics tools like Google Analytics or Hotjar. Highlight how you've used data to inform design decisions and improve user experiences, as this is a key aspect of the role at Trustpilot.
How to prepare for a job interview at Trustpilot, Inc.
✨Showcase Your Portfolio
Make sure to bring a compelling portfolio that highlights your UX/UI design process. Include examples that demonstrate your ability to conduct user research, ideation, and the final polished designs, especially for large audiences.
✨Understand the Company’s Vision
Familiarise yourself with Trustpilot's mission to become the universal symbol of trust. Be prepared to discuss how your design philosophy aligns with their goals and how you can contribute to enhancing their digital presence.
✨Prepare for Collaboration Questions
Since the role involves working closely with web developers and graphic designers, be ready to discuss your experience in collaborative environments. Share specific examples of how you've successfully navigated tricky design challenges through teamwork.
✨Demonstrate Data-Driven Design
Highlight your experience with A/B testing and using performance analytics tools like Google Analytics or Hotjar. Be prepared to discuss how you've used data to inform your design decisions and improve user experiences.
