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For Companies At a Glance
- Tasks: Join us to build a customer support function and enhance the customer journey.
- Company: Caribou is revolutionising international tax for businesses of all sizes.
- Benefits: Enjoy generous EMI options, health insurance, and a custom WFH setup.
- Why this job: Be part of a dynamic team making a real impact in the fintech space.
- Qualifications: 1+ years in fintech or B2B support; strong communication and multitasking skills required.
- Other info: Work closely with the Head of Tax and learn about international tax.
The predicted salary is between 36000 - 60000 £ per year.
About Caribou
International tax is a rigged system. Tax rules get ever more complicated, compliance gets more expensive, and the Big Four controls the expertise. They charge fees that only giant companies can afford, while smaller businesses are left flying blind. Caribou is a tax platform designed to make international tax accessible to every global business. We’re fixing Transfer Pricing first, where one million businesses are in need, but only ten thousand experts exist. Our backers include Y Combinator, Accel, Lakestar and angel investors who were founders or executives of leading companies in London and San Francisco.
About the Role
We’re looking for a dynamic and proactive customer operations specialist to build our support function from the ground up. This role is perfect for someone with a strong customer focus, a passion for helping people, and a drive to learn and improve our product. You’re a clear communicator who thinks from first principles and enjoys working in new and creative ways. You value speed, accuracy, and meaningful impact, and you’ve made significant contributions in your previous roles. You’re confident working independently but know when to collaborate to keep projects moving.
In this role, you will:
- Utilize critical thinking skills to diagnose complex problems and formulate plans to solve them
- Work directly with the Head of Tax on documentation, escalations, product updates, and communication with others to aid our customers
- Be taught everything you need to know about international tax and transfer pricing
- Be responsible for planning and refining the customer journey from start to finish
- Help Caribou scale effectively by handling support requests over email and chat
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
- Learn the Caribou platform inside and out to maximize effectiveness with our customers and internal teams
Requirements for the role:
- Minimum 1 year of experience in a fintech or B2B support or customer role
- Desire for ownership and growth in role over time
- Excellent verbal and written communication skills
- The ability to give and receive critical feedback
- Ability to juggle multiple tasks through effective time management and prioritization
Perks & Benefits (for UK-based full-time employees):
- Generous EMI options
- 100% book subsidy
- Pension
- Health Insurance
- Custom WFH equipment setup
Customer Operations Manager London employer: Caribou
Contact Detail:
Caribou Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager London
✨Tip Number 1
Familiarise yourself with Caribou's mission and values. Understanding their approach to making international tax accessible will help you align your answers during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled complex customer issues in the past. Be ready to discuss specific situations where your critical thinking made a significant impact.
✨Tip Number 3
Research the latest trends in fintech and B2B customer support. Being knowledgeable about industry developments will not only impress your interviewers but also show that you're proactive and committed to continuous learning.
✨Tip Number 4
Prepare thoughtful questions about the role and the company culture. This demonstrates your genuine interest in the position and helps you assess if Caribou is the right fit for you.
We think you need these skills to ace Customer Operations Manager London
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Caribou's mission and values. Highlight your understanding of their approach to international tax and how you can contribute to making it accessible for all businesses.
Tailor Your CV: Ensure your CV reflects relevant experience in customer operations, particularly in fintech or B2B environments. Emphasise your problem-solving skills and any previous contributions that align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention specific examples of how you've improved customer journeys in past roles and your eagerness to learn about international tax.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for clarity, grammar, and spelling errors to ensure a professional presentation that reflects your attention to detail.
How to prepare for a job interview at Caribou
✨Show Your Customer Focus
Since the role is all about customer operations, be ready to share examples of how you've successfully supported customers in the past. Highlight your passion for helping people and how you’ve made a meaningful impact in previous roles.
✨Demonstrate Critical Thinking
Prepare to discuss how you approach problem-solving. Think of specific instances where you diagnosed complex issues and formulated effective solutions. This will showcase your ability to think from first principles, which is crucial for this position.
✨Communicate Clearly
As a clear communicator, practice articulating your thoughts concisely. You might be asked to explain complex concepts simply, so consider how you would describe international tax or transfer pricing to someone unfamiliar with the topic.
✨Emphasise Your Learning Mindset
Caribou values individuals who are eager to learn and grow. Be prepared to discuss how you’ve embraced new challenges in the past and your willingness to dive deep into the Caribou platform and international tax knowledge.
