Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage product knowledge.
- Company: Join Selfridges, a renowned retail destination known for luxury and innovation.
- Benefits: Enjoy flexible working hours, competitive pay, and employee discounts.
- Why this job: Be part of a vibrant team, inspire others, and make a real impact on customer experiences.
- Qualifications: Passion for products, strong communication skills, and a willingness to learn.
- Other info: Opportunity to work across departments and develop your leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Candles employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Candles
✨Tip Number 1
Familiarise yourself with the latest trends in the candle industry. Knowing what’s popular and what competitors are doing will help you stand out during interviews and discussions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about your favourite candle brands. This will help you articulate your passion and knowledge effectively when speaking to potential employers.
✨Tip Number 3
Network with current or former employees of Selfridges or similar retail environments. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss how you would handle customer complaints and improve service standards. Think of specific examples from your past experiences that demonstrate your problem-solving skills and commitment to customer satisfaction.
We think you need these skills to ace Brand Specialist (Supervisor) - Candles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to customer service, sales, and product knowledge. Use specific examples that demonstrate your ability to deliver exceptional service and manage complaints effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and the products. Mention how your skills align with the role's requirements, particularly in training and motivating colleagues, as well as your ability to adapt to different departments.
Showcase Your Communication Skills: Since the role requires great communication, provide examples of how you've successfully communicated product knowledge or trained others in previous roles. This will demonstrate your capability to inspire and lead a team.
Research Selfridges: Familiarise yourself with Selfridges' values, recent initiatives, and competitors. This knowledge will help you tailor your application and show that you're genuinely interested in the company and its culture.
How to prepare for a job interview at Selfridges
✨Show Your Passion for Candles
Make sure to express your enthusiasm for candles and the brand during the interview. Share any personal experiences or knowledge you have about different types of candles, scents, and their uses. This will demonstrate your genuine interest in the product and help you connect with the interviewer.
✨Prepare for Customer Service Scenarios
Since the role involves delivering exceptional customer service, be ready to discuss how you would handle various customer situations. Think of examples from your past experiences where you successfully resolved complaints or created memorable customer experiences.
✨Demonstrate Your Leadership Skills
As a supervisor, you'll need to motivate and inspire your team. Prepare to talk about your leadership style and provide examples of how you've previously trained or supported colleagues. Highlight your ability to communicate effectively and foster a collaborative environment.
✨Know the Competition
Research the competitors in the candle market and be prepared to discuss what sets this brand apart. Understanding the competitive landscape will show that you're well-informed and ready to contribute to the company's success.
