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For Companies At a Glance
- Tasks: Manage patient care and ensure a seamless experience between patients and healthcare staff.
- Company: Join a leading private healthcare clinic known for exceptional patient service in Mayfair, London.
- Benefits: Enjoy private healthcare, a pension scheme, 27 days holiday, and a discretionary bonus.
- Why this job: Be part of a dynamic team focused on luxury patient care and service improvement.
- Qualifications: Experience with high-net-worth individuals and a background in healthcare is preferred.
- Other info: Monday to Friday role with core hours from 9am to 5pm.
The predicted salary is between 43000 - 77000 £ per year.
A fantastic opportunity has arisen to work for a premium, leading private healthcare clinic who pride themselves on offering exceptional patient care. As the Client Liaison Manager, you will play a pivotal part between patients, doctors and other staff, ensuring patients are getting 5* services and everything is running smoothly.
Key Duties for the Client Liaison Manager
- Overall responsibility in account management of external referrers and corporate clients.
- Responsibility of ensuring a seamless pathway for executive screening clients, from start to finish.
- Financial duties, ensuring accurate billing, invoicing, and communication to referring partners and clients.
- The candidate should be able to deliver a 5-star luxury service within a healthcare setup, ensuring that the client’s needs are met before they even know they have them.
- Ability to manage administrative workload in combination with full day concierge and chaperoning duties.
- To deputise in the absence of the Centre Director.
- Be proactive in promoting a patient centred approach which upholds exceptional customer service principles throughout the patient pathway.
- Assist the Centre Director in identifying opportunities for new business or service redesign, focusing on a patient centred approach to delivery.
- Utilise service improvement techniques and modernisation tools to develop and undertake regular audit of service areas, develop action plans, and implement changes on behalf of the Centre.
- Be proactive in establishing communication with service users and other key organisations including physician practice management staff to ensure that their needs and views are considered in the planning and monitoring of Centre activities and the development of services.
- Assist the Centre Director in the implementation of clinical governance, complaints, and risk management process for the service in monitoring of compliance with clinical governance standards, other Centre policies and processes and best practice requirements.
- Support the Centre Director and other clinical staff in root cause and trend analyses of complaint and adverse incidents.
- Manage the collection and analysis of information relating to service performance activity and quality, identifying corrective action with the Management and Clinical team.
- Ensure the patients administrative service is appropriately covered in response to service needs.
- Enhance the centre and physician reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact.
The Ideal Client Liaison Manager
- Polished, discreet and professional.
- Demonstrable experience in working with high-net-worth individuals.
- Previous experience in healthcare preferred.
- Thrives in a fast pace, high pressure environment.
- Competent in Microsoft office programs and experience with electronic care records systems.
- Experience handling confidential and sensitive information.
- Excellent interpersonal and organisational skills.
- Strong attention to detail and solutions focused.
- The ability to work autonomously as well as part of a team.
- A high level of numerical and literacy skills to support providing and interpreting information.
Benefits for the Client Liaison Manager
- Private healthcare.
- 5% Contributory pension scheme.
- 27 days holiday plus Bank holidays.
- Discretionary Bonus Scheme.
- Monday to Friday, office based, 9am to 5pm core hours.
If this Client Liaison Manager role sounds of interest, please apply today! We appreciate every application but are unable to respond individually to everyone due to the high volumes we receive.
Clinical Liaison Manager employer: Oriel Partners Limited
Contact Detail:
Oriel Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Liaison Manager
✨Tip Number 1
Familiarise yourself with the specific needs of high-net-worth individuals, as this role requires a polished and discreet approach. Understanding their expectations will help you demonstrate your ability to provide exceptional service during any interactions.
✨Tip Number 2
Network within the healthcare industry, especially with professionals who have experience in private medical settings. Building relationships with key players can give you insights into the role and potentially lead to referrals.
✨Tip Number 3
Showcase your organisational skills by preparing for potential scenarios you might encounter in the role. Think about how you would handle various patient situations and be ready to discuss these during your interview.
✨Tip Number 4
Research the clinic's values and patient care philosophy. Being able to articulate how your personal values align with theirs will demonstrate your commitment to providing a 5-star service and make you a more attractive candidate.
We think you need these skills to ace Clinical Liaison Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare and client management. Emphasise any previous roles where you provided exceptional customer service, especially in high-pressure environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of patient care. Mention specific examples of how you've successfully managed client relationships and improved service delivery in past positions.
Highlight Key Skills: In your application, focus on skills that are crucial for the Client Liaison Manager role, such as attention to detail, organisational abilities, and experience with high-net-worth individuals. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Oriel Partners Limited
✨Showcase Your Customer Service Skills
As a Client Liaison Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for clients in previous roles, especially in high-pressure situations.
✨Demonstrate Your Understanding of Healthcare
Familiarise yourself with the healthcare sector, particularly private medical services. Be ready to discuss how you can enhance patient experiences and ensure seamless service delivery.
✨Highlight Your Organisational Abilities
This role requires managing multiple tasks simultaneously. Prepare to discuss your organisational strategies and how you prioritise tasks to maintain efficiency and quality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to manage complaints or improve service delivery, and be ready to explain your thought process and outcomes.
