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For Companies At a Glance
- Tasks: Provide top-notch admin support and be the friendly face of our organisation.
- Company: Join a leading social housing provider making a real difference in communities.
- Benefits: Enjoy a part-time role with flexible hours and a supportive work environment.
- Why this job: Be part of a team that values trust, respect, and innovation while helping others.
- Qualifications: GCSEs in English and Maths; proficiency in Microsoft Office is a must.
- Other info: This role offers opportunities for growth and adapting to new challenges.
The predicted salary is between 20000 - 25000 £ per year.
Morgan Hunt is partnering with a leading social housing provider, seeking a talented Executive Administration Support Officer to join their Customer Services team. The Executive Administration Support Officer provides proactive, high-quality administrative and clerical support to the Executive Team and across the organisation. Acting as a key contact for residents and stakeholders, the role upholds excellent customer service and supports the smooth running of executive and organisational operations.
Key Responsibilities
- Provide admin support including photocopying, scanning, mail handling, and telephony.
- Organise meetings, agendas, rooms/virtual platforms, equipment, and refreshments.
- Manage travel arrangements, office supplies, duty rotas, and IT/stationery distribution.
- Assist with internal projects and cover reception duties when needed.
- Be a professional first point of contact for all queries (phone, email, face-to-face).
- Respond courteously to a wide range of queries; signpost effectively to internal/external contacts.
- Handle sensitive interactions with empathy and discretion, in line with the organisation's values.
- Draft and distribute resident and stakeholder communications.
- Work closely with internal teams (Housing, Property, Finance, etc.) and external partners.
- Participate in team meetings and offer cover for absent colleagues when required.
- Maintain positive working relationships across the organisation.
- Follow all policies, especially Health & Safety, Equality & Diversity, Safeguarding, and Data Protection.
- Uphold the organisations values: Trust, Respect, Accountability, Customer Care, Innovation.
- Suggest improvements to admin systems and service delivery where appropriate.
About you
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams) and databases.
- Clear and professional verbal and written communication.
- Strong organisation and time management; able to meet deadlines.
- High attention to detail, particularly in data entry and record keeping.
- Empathetic and tactful; strong interpersonal skills.
- Able to work independently and collaboratively.
- Good problem-solving with sound judgement on when to escalate issues.
- Understanding of confidentiality and GDPR compliance.
- Committed to values and inclusive practices.
- Reliable, punctual, and professional attitude.
- Eager to learn and adaptable to change.
- English and Maths at GCSE level or equivalent.
Values
- Trust
- Respect
- Accountability
- Customer Care
- Innovation
Note: This role may evolve over time. The post holder is expected to adapt to changing duties aligned with the organisations policies and priorities.
Executive Administrator employer: Morgan Hunt UK Limited
Contact Detail:
Morgan Hunt UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Executive Administration Support Officer role. Understanding the specific tasks, such as managing travel arrangements and organising meetings, will help you demonstrate your relevant experience during the interview.
✨Tip Number 2
Showcase your proficiency in Microsoft Office and other relevant software. Be prepared to discuss how you've used these tools in previous roles to enhance productivity and streamline administrative processes.
✨Tip Number 3
Highlight your interpersonal skills and ability to handle sensitive situations with empathy. Prepare examples of how you've successfully managed customer queries or resolved conflicts in a professional manner.
✨Tip Number 4
Research the values of the organisation, such as Trust and Accountability. Think about how your personal values align with theirs and be ready to discuss this alignment during your interview to show you're a good cultural fit.
We think you need these skills to ace Executive Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Executive Administration Support Officer role. Emphasise your proficiency in Microsoft Office and any previous administrative roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the organisation's values, such as Trust and Customer Care. Mention specific examples of how you've demonstrated these values in past roles.
Highlight Communication Skills: Since the role requires clear verbal and written communication, provide examples in your application that demonstrate your ability to communicate effectively with various stakeholders.
Showcase Problem-Solving Abilities: Include instances where you've successfully resolved issues or improved processes in previous positions. This will illustrate your problem-solving skills and sound judgement, which are crucial for this role.
How to prepare for a job interview at Morgan Hunt UK Limited
✨Showcase Your Organisational Skills
As an Executive Administration Support Officer, you'll need to demonstrate strong organisational abilities. Be prepared to discuss specific examples of how you've managed multiple tasks or projects in the past, highlighting your time management skills and attention to detail.
✨Emphasise Communication Skills
This role requires clear and professional communication. During the interview, practice articulating your thoughts clearly and concisely. You might also want to prepare for questions about how you handle difficult conversations or queries from residents and stakeholders.
✨Demonstrate Empathy and Discretion
Handling sensitive interactions is crucial in this position. Be ready to share experiences where you've shown empathy and discretion, especially in challenging situations. This will show that you align with the organisation's values and can maintain confidentiality.
✨Familiarise Yourself with the Organisation's Values
Understanding and embodying the values of Trust, Respect, Accountability, Customer Care, and Innovation is key. Research the organisation beforehand and think about how your personal values align with theirs. Be prepared to discuss this during the interview.
