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- Tasks: Join our team as a Style Advisor, delivering exceptional customer service and styling advice.
- Company: ME+EM is a fast-growing luxury fashion brand with stores in London and the US.
- Benefits: Enjoy 33 days annual leave, staff discounts, and fun social events.
- Why this job: Be part of a dynamic team in a vibrant environment that values creativity and hard work.
- Qualifications: Experience in fast-paced retail and a passion for fashion are essential.
- Other info: Flexible weekend shifts and opportunities for personal growth in a supportive culture.
Reporting to: Store Manager
Location: ME+EM, Battersea Power Station
Contract type: Part Time - Weekends
About us: ME+EM London is one of the UK's fastest-growing modern luxury fashion labels. As well as a successful global digital business, we have stores in London and Edinburgh, concessions in Harrods and Selfridges, and recently opened US stores in Manhattan, SoHo, East Hampton & Dallas. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About The role: ME+EM are looking for a Style Advisor to join our retail team based in our London Battersea Store. Candidates must have the flexibility to work across weekends with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.
About you:
- Experience working in a fast paced, high volume environment
- Have a genuine passion for fashion and providing outstanding customer service
Your Responsibilities:
- Provide the best experience through speed and accuracy.
- Ensure you represent the brand at all times by following the company dress code.
- Continually improve product knowledge and research products online.
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
- Promoting 'one business' mindset.
- Be confident in building organic and long-lasting relationships with customers.
- Carryout personal styling sessions with confidence.
- Confident with styling, outfit building and recommendations.
- Escalate customer complaints to the management team.
- Awareness of opening and closing duties and support when necessary.
- Be confident with till functions.
- Process transactions, refunds and telephone orders confidentially.
- Understanding the importance of data collection and ensuring GDPR is adhered to.
- High level of telephone etiquette.
- Maintaining store visual merchandising standards.
- Replenishing stock and keeping the shop floor clean and tidy.
- Assist with deliveries and stock recalls.
- Being responsible for own H&S and ensuring H&S processes are followed in store.
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email [email protected] should you require any adjustments needed to take part in this recruitment process.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Style Advisor - Part Time / Battersea employer: ME AND EM
Contact Detail:
ME AND EM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - Part Time / Battersea
✨Tip Number 1
Familiarise yourself with ME+EM's brand ethos and product range. Understanding their style and customer base will help you connect better during the interview and demonstrate your genuine passion for fashion.
✨Tip Number 2
Prepare to discuss your previous experience in fast-paced retail environments. Think of specific examples where you provided outstanding customer service or handled high-pressure situations effectively.
✨Tip Number 3
Showcase your ability to build relationships with customers. Be ready to share stories about how you've created memorable experiences for clients, as this aligns with the role's focus on personal styling and customer engagement.
✨Tip Number 4
Demonstrate your knowledge of current fashion trends and how they relate to ME+EM's offerings. Being able to discuss styling tips or outfit recommendations will highlight your expertise and enthusiasm for the role.
We think you need these skills to ace Style Advisor - Part Time / Battersea
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with ME+EM's brand values, style, and customer service approach. This will help you tailor your application to reflect how you can embody their ethos as a Style Advisor.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service, particularly in fast-paced environments. Mention specific examples of how you've provided outstanding service or built relationships with customers.
Show Your Passion for Fashion: Make sure to convey your genuine passion for fashion in your application. Discuss your knowledge of current trends and how you stay updated on the latest styles, which is crucial for a role as a Style Advisor.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'multitask', 'customer service', and 'styling', to demonstrate that you understand the requirements and are a good fit for the position.
How to prepare for a job interview at ME AND EM
✨Show Your Passion for Fashion
Make sure to express your genuine love for fashion during the interview. Share examples of how you stay updated with trends and how you incorporate them into your personal style or customer interactions.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous experiences in customer service, especially in fast-paced environments. Highlight specific instances where you went above and beyond to ensure a positive experience for customers.
✨Know the Brand Inside Out
Research ME+EM thoroughly before your interview. Understand their values, product offerings, and what sets them apart in the luxury fashion market. This knowledge will help you align your answers with the brand's ethos.
✨Practice Personal Styling Scenarios
Since the role involves personal styling sessions, think of a few scenarios where you could suggest outfits or styles to customers. Practising these scenarios will help you feel more confident when discussing your styling abilities.
