Operations & Security Manager

Right Now Group are recruiting for a highly skilled and experienced Operations and Security Manager to join a large-scale ground handling operation at Heathrow Airport. This pivotal role requires a dynamic leader with a strong operational background and deep expertise in cargo security compliance within a fast-paced, high-volume environment.

As Operations and Security Manager, you will be responsible for overseeing the day-to-day management of cargo operations, ensuring seamless cargo flow while maintaining the highest standards of security and regulatory compliance. You will lead a dedicated team, driving operational excellence and continuous improvement, and liaise closely with multiple stakeholders including regulatory bodies, customs, airlines, and logistics partners.

• Lead and manage all aspects of daily cargo operations at a large ground handling facility, ensuring efficiency, accuracy, and compliance with company policies and industry regulations.
• Develop, implement, and maintain robust security protocols in line with UK and international aviation security standards, including CAA and Border Force requirements.
• Drive continuous operational improvements and innovation to optimise cargo handling workflows and security measures.
• Manage and mentor a diverse team of operational and security staff, fostering a culture of accountability, safety, and high performance.
• Liaise with customs officials, freight forwarders, airline partners, and regulatory agencies to ensure timely clearance and compliance of cargo shipments.
• Conduct regular security risk assessments, audits, and training sessions to uphold stringent security controls and maintain operational readiness.
• Lead incident investigations and coordinate responses to security breaches or operational disruptions, ensuring thorough documentation and resolution.
• Monitor performance metrics, prepare detailed reports, and provide strategic insights to senior management to support decision-making.
• Ensure full compliance with health and safety regulations, promoting a safe working environment at all times.

• Significant experience in operations and security management within a large-scale air cargo ground handling environment, preferably at a major airport such as Heathrow.
• In-depth knowledge of cargo security legislation, aviation security protocols, and customs processes applicable to air, sea, and land cargo operations.
• Proven track record of successfully managing operational teams in a high-pressure, fast-moving environment.
• Exceptional leadership skills with the ability to motivate, develop, and inspire staff at all levels.
• Strong stakeholder management and communication skills, capable of working collaboratively with internal teams and external partners.
• Analytical mindset with the ability to interpret operational data and implement effective solutions.
• Resilient, proactive, and detail-oriented with a commitment to maintaining the highest standards of security and operational excellence.

• Shift: Monday to Friday (flexible hours depending on operational needs)
• Hours: 40 hours per week (standard business hours with occasional overtime)
• Additional Information: Work within a market-leading ground handling operation at Heathrow, with opportunities for professional growth, ongoing training, and career progression.

If you are an experienced Operations and Security Manager looking to advance your career within a prestigious ground handling organisation, Right Now Group want to hear from you.