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For Companies At a Glance
- Tasks: Manage calls, schedule appointments, and communicate with clients and subcontractors.
- Company: Join a dedicated team focused on social housing and repairs in Welwyn Garden City.
- Benefits: Enjoy a competitive salary, full-time stability, and a Monday to Friday onsite role.
- Why this job: Make a real impact in customer service while developing your project management skills.
- Qualifications: Passion for service delivery, strong communication skills, and basic building maintenance knowledge required.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 20800 - 29000 £ per year.
Are you a highly organized and customer-focused individual with a background in social housing and repairs? We're looking for a dedicated Customer Service Coordinator to join our busy team in Welwyn Garden City!
Key Responsibilities
- Scheduling Appointments: Skillfully schedule appointments for future jobs, ensuring we consistently meet our contractual Service Level Agreements (SLAs) and deliver on our promises.
- Customer Communication: Expertly manage demanding customers or those who have experienced service failures, instilling customer confidence through excellent communication, both over the phone and via email.
- System Management: Utilize our MSi system to actively schedule available operatives and subcontractors to jobs and discuss complex repair inquiries.
What We're Looking For (Requirements)
- A strong background in Social Housing and Repair and Maintenance.
- Proven competence in communicating effectively with direct operatives, subcontractors, and residents.
- Basic building maintenance knowledge, including understanding the duration required for various tasks.
- The ability to plan and sequence works, identifying tasks that can be undertaken concurrently.
- Excellent prioritization skills to ensure works-in-progress jobs are on target and appointed efficiently.
- Good written English and strong computer skills.
- Strong project management skills.
- Exceptional communication skills, adapting your approach to different stakeholders at all levels.
Benefits
- Competitive salary of up to £29,000 per annum.
- Permanently full-time position that offers stability.
- Fully onsite role Monday- Friday.
If you're ready to make a real impact and contribute to a team dedicated to outstanding service, we want to hear from you!
Apply Now: Please submit your CV and cover letter outlining your suitability for the role to Afreen Begum or call.
Candidates must be eligible to live and work in the UK.
Customer Service Planner employer: Randstad Construction & Property
Contact Detail:
Randstad Construction & Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planner
✨Tip Number 1
Familiarise yourself with the MSi system or similar scheduling software. Understanding how to efficiently manage appointments and resources will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your knowledge of social housing and repair processes. Being able to discuss specific scenarios or challenges you've faced in this area will demonstrate your expertise and commitment to the role.
✨Tip Number 3
Practice your communication skills, especially in handling difficult customer situations. Prepare examples of how you've successfully managed demanding customers in the past to showcase your problem-solving abilities.
✨Tip Number 4
Highlight your project management skills by preparing to discuss how you've prioritised tasks and managed multiple projects simultaneously. This will show that you can handle the fast-paced environment of a Customer Service Coordinator.
We think you need these skills to ace Customer Service Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and repairs. Emphasise any relevant roles where you managed customer communications or scheduling, as these are key responsibilities for the Customer Service Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, clearly outline your passion for customer service and how your background aligns with the job requirements. Mention specific examples of how you've successfully handled demanding customers or complex scheduling tasks in the past.
Showcase Communication Skills: Since exceptional communication is crucial for this role, ensure that both your CV and cover letter reflect your strong written English skills. Use clear and concise language, and consider including examples of how you've adapted your communication style to different stakeholders.
Highlight Project Management Experience: If you have experience in project management or planning, make sure to include this in your application. Discuss how you've prioritised tasks and managed works-in-progress to meet deadlines, as this will demonstrate your ability to handle the demands of the role.
How to prepare for a job interview at Randstad Construction & Property
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully scheduled appointments or managed high volumes of calls.
✨Communicate Effectively
Since the role involves liaising with various stakeholders, practice clear and concise communication. Be ready to discuss how you've handled demanding customers in the past and how you instilled confidence through your communication skills.
✨Demonstrate Your Knowledge of Social Housing
Familiarise yourself with the basics of building maintenance and social housing. Be prepared to discuss your understanding of repair processes and how you can apply this knowledge to improve service delivery.
✨Highlight Your Prioritisation Skills
The ability to prioritise tasks is crucial for this role. Think of instances where you had to manage competing priorities and how you ensured that jobs were completed on time. This will show your potential employer that you can handle the demands of the position.
