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For Companies At a Glance
- Tasks: Support software applications, troubleshoot issues, and collaborate with teams.
- Company: Join a growing hardware and software solutions company focused on the food sector.
- Benefits: Enjoy 25 days holiday, pension contributions, and training opportunities.
- Why this job: Perfect for tech enthusiasts seeking growth in a dynamic environment with diverse challenges.
- Qualifications: 3+ years in software support; SQL skills preferred but not essential.
- Other info: Opportunity to transition into roles like implementation consultant or software development.
The predicted salary is between 30000 - 42000 £ per year.
A software support role, with 1st through to 3rd line activities. You will be comfortable at the experienced, 2nd line engineer level and would relish the chance to perhaps become a fully fledged implementation consultant (later down the line). Other career routes are open in the business such as software development and management. Part of a small, and growing hardware & software solution company, the role is to support their in-house developed applications across a range of industries, primarily the food sector. You will work closely with implementation teams to create customer handovers and onboard them into the support system, as well as work with the software development team to troubleshoot and resolve more complicated issues. As such, you will have intermediate SQL abilities. Excellent verbal and written communication is key, and a documented, organized approach to your work is also important to ensure customer details and support tickets are correctly documented. There is large potential for growth inside a dynamic and growing business, perfectly suited to a 2nd to 3rd line support technician looking for a variety of work and wanting to take on a new challenge with a new product line.
Responsibilities
- Day to day applications support with bug fix development skills in incident reporting/SQL and testing.
- Support in-house developed applications.
- Collaborate with implementation and software development teams.
- Document customer details and support tickets accurately.
Minimum Requirements
- Education Requirements - none required
- Experience Requirements - at least 3 years in a software as a service position
- Industry - Software solutions
- Job Location - Sheffield
- Qualifications - preferred Microsoft / SQL / Software focused but not essential
- Skills - primarily SQL/Software support
- Work Hours - 39 hours
Work Experience
- Work in a similar role would be ideal.
- Experience in other roles such as Software Testing, Minor software development, and Dev Ops.
Skills
- SQL Server (DBA, query writing, reporting).
- Any structured query language accepted.
- Report Writing (e.g., Crystal Reports).
- General IT Skills.
Pay/Remuneration
- 25 days holiday + bank holidays.
- Employer Contribution pension scheme.
- The chance to be trained further on your existing SQL/Reporting skills, including adding bespoke software to your repertoire of skills.
Experienced Software & Hardware Support Analyst - Sheffield - 854 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Software & Hardware Support Analyst - Sheffield - 854
✨Tip Number 1
Familiarise yourself with the specific software and hardware solutions that the company offers. Understanding their products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL skills, especially if you have experience with SQL Server. Being able to discuss your previous experiences with SQL queries and reporting will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with teams in past roles. Since this position involves working closely with implementation and development teams, showcasing your teamwork skills will be crucial.
✨Tip Number 4
Think about how you can demonstrate your problem-solving abilities. Be ready to discuss specific instances where you've resolved complex issues, as this will highlight your capability for the 2nd to 3rd line support tasks.
We think you need these skills to ace Experienced Software & Hardware Support Analyst - Sheffield - 854
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software support, particularly any roles that involved 1st to 3rd line support. Emphasise your SQL skills and any relevant projects you've worked on, especially in the food sector.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your desire to grow into an implementation consultant and how your background aligns with their needs. Be specific about your experience with in-house applications and collaboration with development teams.
Showcase Communication Skills: Since excellent verbal and written communication is key for this role, ensure your application reflects this. Use clear, concise language and structure your documents well. Consider including examples of how you've effectively communicated with customers or team members in past roles.
Highlight Problem-Solving Abilities: Demonstrate your troubleshooting skills in your application. Provide examples of complex issues you've resolved in previous positions, particularly those involving SQL or software support. This will show your potential employer that you can handle the challenges of the role.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your SQL Skills
Since the role requires intermediate SQL abilities, be prepared to discuss your experience with SQL Server. You might even be asked to solve a problem or write a query during the interview, so brush up on your skills and be ready to demonstrate your knowledge.
✨Communicate Clearly
Excellent verbal and written communication is key for this position. Practice explaining technical concepts in simple terms, as you will need to communicate effectively with both technical teams and customers. Consider preparing examples of how you've successfully communicated in past roles.
✨Prepare for Collaboration Questions
The job involves working closely with implementation and software development teams. Be ready to discuss your experience in collaborative environments, including any challenges you've faced and how you overcame them. Highlight your teamwork skills and adaptability.
✨Demonstrate Organisational Skills
A documented and organised approach to work is important for this role. Bring examples of how you've managed support tickets or customer details in the past. Discuss any tools or methods you use to stay organised and ensure accuracy in your work.
