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- Tasks: Coordinate the deployment of Examiners and Venue Staff for Test Day delivery.
- Company: Join a global organisation promoting peace and prosperity through education and cultural connections.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real impact by helping individuals transform their lives and communities worldwide.
- Qualifications: 2 years of relevant experience in compliance and scheduling, plus knowledge of child protection policies.
- Other info: This role requires an EU work permit and offers a chance to work in a diverse, international setting.
The predicted salary is between 36000 - 60000 £ per year.
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose
The purpose of this role is to support the Resource Deployment Manager to deploy the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery using BoSS and other systems. This role will support recruitment and management of Examiners (incl IELTS & Schools). The pool will participate in bulk recruitment of Venue Staff and ensure appropriate level of recruitment for Venue Supervisors to put through short lists for Operations Managers to select.
Main Accountabilities
- Maintaining up to date database of all venue staff (contact details, training, performance)
- Supporting the effective implementation of Back Office Scheduling System & Clock in Clock out across all exams products
- Organising and conducting venue staff performance management activities (spot checks, follow-ups)
- Checking and processing claims for payment in a timely manner and in accordance with internal processes and measures
- Management of IELTS examiner quality and compliance through the Professional Support Network
- Ensuring that all venue staff management activities are consistent with key equal opportunities and diversity principles
Customers/ Relationship and stakeholders
- Carries out instructions and requests from line manager and other managers efficiently and effectively.
- Working with local HR for compliance with recruitment and induction of resources
- Point of contact for all venue staff
- Escalates complex issues/ complaints regarding Venue Staff or Examiners to Operations Resource Manager to provide solutions
Risk and compliance
- Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
- Maintains standards and supports Exam security and compliance
Analysis and reporting
- Supports daily/weekly planning/capacity meetings
- Analyses outcomes and recommends improvements to resourcing standards
About You (essential requirements for the role):
- Relevant working experience for 2 years in a similar environment
- Experience working in compliance regulated procedures
- Experience with planning and scheduling
- Working in a challenging environment against tight deadlines.
- Must have knowledge/experience in child protection policies and practices
- Knowledge of British Council EDI and recruitment policies and standards
Resources Deployment Coordinator employer: British Council
Contact Detail:
British Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resources Deployment Coordinator
✨Tip Number 1
Familiarise yourself with the British Council's values and mission. Understanding their commitment to building connections and promoting education will help you align your responses during interviews and discussions, showcasing your passion for their work.
✨Tip Number 2
Network with current or former employees of the British Council. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Brush up on your knowledge of compliance regulations and child protection policies. Being well-versed in these areas will not only boost your confidence but also demonstrate your readiness to handle the responsibilities of the Resources Deployment Coordinator role.
✨Tip Number 4
Prepare specific examples from your past experience that highlight your skills in planning, scheduling, and managing diverse teams. Tailoring your anecdotes to reflect the key accountabilities of the role will make you a standout candidate.
We think you need these skills to ace Resources Deployment Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in compliance, planning, and scheduling. Use keywords from the job description to demonstrate that you meet the essential requirements.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the role of Resources Deployment Coordinator. Mention your experience with recruitment, managing staff, and any relevant compliance knowledge. Show your passion for supporting peace and prosperity through education.
Highlight Relevant Experience: In your application, emphasise your two years of relevant working experience. Provide examples of how you've successfully managed teams or projects under tight deadlines, and your familiarity with child protection policies.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at British Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Resources Deployment Coordinator. Familiarise yourself with the key accountabilities mentioned in the job description, such as managing venue staff and ensuring compliance with recruitment policies.
✨Showcase Relevant Experience
Prepare to discuss your previous experience that aligns with the essential requirements for the role. Highlight any work you've done in compliance-regulated environments or your familiarity with planning and scheduling.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've handled complex issues in the past. This could involve discussing how you escalated problems effectively or implemented solutions in challenging situations.
✨Emphasise Commitment to Diversity and Compliance
Since the role involves adhering to equal opportunities and diversity principles, be prepared to discuss your understanding of these concepts. Share any relevant experiences that demonstrate your commitment to these values.
