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- Tasks: Lead a team of Technical Services Engineers to ensure top-notch customer service.
- Company: OneAdvanced is a leading UK provider of business software, serving over 20,000 global customers.
- Benefits: Enjoy 26 days annual leave, wellness support, and personal growth opportunities.
- Why this job: Join a culture focused on continuous improvement and customer satisfaction while developing your leadership skills.
- Qualifications: Strong people management, analytical skills, and technical expertise required.
- Other info: Opportunities for travel across the UK and a commitment to diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a customer obsessed Technical Services Engineer ready to take the next step to drive this culture in our teams and to ensure our customers receive excellent service through the management of on-site Technical Services Engineers at client site based operations across one or more customer contracts. The successful candidate will maintain a focus on Continual Service Improvement by ensuring development of people within their team in both skillset and attributes that encompass the Advanced core values along with identifying opportunities for service improvement and efficiencies.
What You Will Do
- Have a clear understanding of the contracts that you are supporting and understanding of the business areas responsible for delivering them
- Reporting and trend Analysis
- Contribute to customer service reviews
- Develop a strong working relationship with the customer and internal Advanced teams (including being a point of escalation)
- Collaborate with other teams to ensure service excellence is delivered.
- Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.
- A proactive approach to self and team development
What You Will Have
- Excellent people management skills with the ability to drive and maintain a positive culture.
- Ability to analyse data and design proactive and driven solutions which will enhance performance / efficiency and the customer experience
- Work to tight deadlines and proactively manage multiple work streams
- Strong Customer and Communication Skills at all levels
- Demonstrate strong leadership skills to mentor and develop your teams
- Dedicated to the Advanced core values
- Strong technical skills for supporting customer needs across multiple sites
- The ability to travel UK wide to visit client sites to attend customer and colleague meetings
What We Do For You
- Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
- Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
- Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
- Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
- Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
- Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
- Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
- Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important
- Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
- Income protection insurance – Providing you with support and assistance when you need it most
- Recognition – Highlighting and rewarding the great work our people do
- Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
- Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
- MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
- Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are
OneAdvanced is one of the UK’s largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK’s most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
Technical Support Engineering Team Leader employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineering Team Leader
✨Tip Number 1
Familiarise yourself with the Advanced core values and ensure you can demonstrate how your leadership style aligns with them. This will show us that you're not just a fit for the role, but also for our company culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've driven continual service improvement in previous roles. We love hearing about real-life scenarios where you've made a positive impact on customer satisfaction.
✨Tip Number 3
Highlight your experience in managing teams and developing talent. We value strong people management skills, so be ready to share how you've mentored others and fostered a positive team culture.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to drive decisions and improve performance. We appreciate candidates who can think critically and propose proactive solutions.
We think you need these skills to ace Technical Support Engineering Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you have a clear understanding of the Technical Support Engineering Team Leader role. Familiarise yourself with the responsibilities and required skills mentioned in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in people management, customer service, and technical support. Use specific examples that demonstrate your ability to lead teams and improve service delivery.
Showcase Leadership Skills: Since the role requires strong leadership abilities, include instances where you've successfully mentored or developed team members. Highlight any initiatives you've led that resulted in improved performance or customer satisfaction.
Tailor Your Application: Customise your CV and cover letter to reflect the core values of Advanced. Mention how your personal values align with their mission and how you can contribute to their culture of continual service improvement.
How to prepare for a job interview at OneAdvanced
✨Understand the Role and Responsibilities
Before the interview, make sure you have a clear understanding of the Technical Support Engineering Team Leader role. Familiarise yourself with the key responsibilities, such as managing on-site engineers and driving customer satisfaction. This will help you articulate how your experience aligns with their needs.
✨Showcase Your People Management Skills
As this role requires excellent people management skills, be prepared to discuss your leadership style and how you've successfully developed teams in the past. Share specific examples of how you've fostered a positive culture and driven team performance.
✨Demonstrate Your Customer Obsession
The company values a customer-obsessed approach, so be ready to share instances where you've gone above and beyond for customers. Highlight your ability to build strong relationships and how you've contributed to customer service improvements.
✨Prepare for Data Analysis Questions
Since the role involves reporting and trend analysis, brush up on your data analysis skills. Be prepared to discuss how you've used data to identify opportunities for service improvement and enhance customer experiences in previous roles.
