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- Tasks: Manage installation capacity and scheduling while collaborating with teams to ensure excellent customer service.
- Company: Aira is a fast-growing clean energy company focused on innovative home energy solutions, headquartered in Stockholm.
- Benefits: Enjoy a £24,000 salary, 25 days leave, health cash plan, and employee discounts.
- Why this job: Join a diverse team driving the clean energy revolution and make a meaningful impact on sustainability.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Work from our new Glasgow office and be part of a supportive and innovative environment.
The predicted salary is between 19200 - 33600 £ per year.
Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery storage solutions. Founded in 2022 with already 400 employees and growing, Aira aims to drive the clean energy revolution. We are headquartered in Stockholm, Sweden, and our factory in Poland brings these innovations to life, with operating markets in the UK, Italy, and Germany.
About the role
The Planning Agent is responsible for effective capacity allocation to meet customer demand. Through close collaboration with the planning and logistics teams, as well as technical colleagues, you will ensure we are able to deliver outstanding customer service. This role is based at our brand new office in Glasgow, as part of a wider planning and customer service team.
What you’ll be doing:
- Manage installation capacity and scheduling.
- Liaise with customers, technicians, and team leader.
- Always remain polite and professional.
- Support Team Leads to find improved ways of working.
- Manage and coach other Planning Agents in the use of AIRA systems.
- Support and work closely with technicians to ensure capacity is most effectively resourced.
- Book materials, create purchase orders, and co-ordinate delivery of materials.
- Be aware of the current performance of the teams, and use this knowledge and gained experience to optimize the service operations.
- Receive forecasts from the central function, implement optimizations and improvements, and feed back results either directly or through the Team Lead.
What is in it for you?
- £24,000 per year salary
- 25 days annual leave + bank holidays
- Health cash plan
- Employee Gateway (holiday and shopping discounts)
- Life insurance
At Aira, we’re not just champions of next-generation energy, we’re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.
Planning Agent employer: Aira
Contact Detail:
Aira Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Agent
✨Tip Number 1
Familiarise yourself with Aira's mission and values. Understanding their commitment to sustainability and innovation will help you align your responses during interviews, showcasing your passion for clean energy solutions.
✨Tip Number 2
Network with current employees or industry professionals on platforms like LinkedIn. Engaging in conversations about their experiences at Aira can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in capacity management and customer service. Be ready to share specific examples of how you've optimised processes or improved customer satisfaction in previous roles.
✨Tip Number 4
Research the latest trends in home energy solutions and logistics. Being knowledgeable about advancements in heat pumps, solar systems, and battery storage will demonstrate your enthusiasm and readiness to contribute to Aira's goals.
We think you need these skills to ace Planning Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Planning Agent at Aira. Highlight your relevant experience in capacity allocation, scheduling, and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to manage installation capacity, liaise with various teams, and support process improvements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for clean energy solutions and your commitment to outstanding customer service. Mention specific examples of how you've successfully managed similar tasks in previous roles.
Showcase Your Teamwork Skills: Since the role involves collaboration with planning and logistics teams, be sure to include examples of how you've worked effectively in a team environment. This will demonstrate your ability to contribute positively to Aira's culture.
How to prepare for a job interview at Aira
✨Understand Aira's Mission
Before the interview, make sure you understand Aira's mission to advance home energy solutions. Familiarise yourself with their products like heat pumps and solar systems, as this will show your genuine interest in the company and its goals.
✨Demonstrate Team Collaboration Skills
As a Planning Agent, you'll need to work closely with various teams. Be prepared to discuss examples from your past experiences where you've successfully collaborated with others, especially in planning or logistics roles.
✨Showcase Problem-Solving Abilities
The role involves optimising service operations and managing capacity. Think of specific instances where you've identified problems and implemented effective solutions, as this will highlight your analytical skills and proactive approach.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, challenges faced by the Planning Agents, or how Aira measures success in this role to demonstrate your enthusiasm and engagement.
