Customer Service Associate - Belfast

Overview: Responsibilities: Are you ready to take your career to new heights? Start date: 24th February 2025 Location: Belfast City Centre – office based with possibility of hybrid after training. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time – 40hrs per w e ek – hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Associate Well look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times Youll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them Were looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you’ll do In this role, youll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Youll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the banks way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you’ll need To join us in this role, youll have experience of working in a customer service environment and managing relationships with customers. Youll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Were also looking for you to demonstrate : Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude #priority