Customer Service Adviser - Downpatrick Branch

Customer Service Adviser Downpatrick Branch Why youll want to work with us: We are Northern Irelands leading bank and are looking for new Customer Service Advisers for our Downpatrick Branch. We arent just your run of the mill branch teams; we are a community and pride ourselves on our strong team culture. Not only are we renowned for delivering outstanding customer service, but we are passionate about giving back to our communities through volunteering, we have raised over £100k with our charity partnerships, and we have a long history of supporting local sporting talent through Danske Bank Ulster Schools GAA, Ulster Schools Rugby. No wonder we are recognised as one of Northern Irelands top ten Best Companies to Work for. So, if you share our values and enthusiasm and all of what we stand for resonates with you, then you will find a home in our Personal Banking teams. Why youll want to apply.. The reason we want you to join us is that around 20% of our teams have been promoted or moved into new jobs internally in the last year making space for some new team members! We are looking for Customer Advisers for our Downpatrick Branch. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then, we would love to hear from you. Our branch working hours are 9-5pm Mon-Fri and Saturday 9.15-12.45 (requirement to work only one in seven but when you do, youll get a half day off during the week!) As a Customer Service Adviser, you will handle customers day to day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, basically delivering that outstanding customer service we are famous for! What we can offer you… Within Personal Banking there are various career paths, whether it be progressing into our business or digital teams or even our customer meetings team. There are also opportunities to move into our Mortgage Team, or Risk and Operations and even into Private Banking. Irrespective, theres lots of opportunity for progression for everyone! Our bespoke training programme ensures our new colleagues come together for the first week of their training at our Head Office in Belfast. Youll then complete further training all in a supportive, safe, and collaborative environment. We think we are a pretty cool place to work, with a collaborative and fun culture. We pride ourselves on being a truly inclusive team everyone is welcome! We want our talent to come from a variety of backgrounds, not because its the right thing to do but because it makes us stronger. After all, our customers come from all walks of life, so should our colleagues. Our Personal Banking teams also have many opportunities to come together to do community volunteering. We believe that when colleagues get the opportunity to volunteer it creates value for society, our business, and the individual. What skills and experience do you need to join us? Youve probably guessed we are looking for individuals with customer service experience, preferably from a retail, hospitality or customer facing background. Youll also need to have experience of working within a team and have great communication skills. So, if you have these skills and you want to work in our award-winning Personal Banking teams, apply now! Salary & Benefits: Theres much more to working at Danske Bank than just a salary, but for this role we are offering an entry salary of £22,000. As a Customer Service Adviser, you will receive 32 days leave per year which includes 22 days annual leave plus 10 paid bank holidays (Bank holiday working is not compulsory). We also offer an attractive range of flexible benefits centred on wellness, financial, psychological, physical, and social. Everyones circumstances are different, and our benefits can be tailored to your needs. For example, if you want to buy more holidays or need to avail of medical treatment, then you can avail of our free private medical care. If you want to make your money, go further, our Danske Discounts offering is just for you. With non-stop discounts, this is the perfect perk for all colleagues. If the gym is of interest to you can avail of savings on gym membership. Finally, all Personal Banking colleagues can avail of free breakfast on site. Sounds good? Get applying! If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss! Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity. About Us Danske Bank is the trading name of Northern Bank Ltd, one of the largest banks in Northern Ireland and an autonomous subsidiary of Danske Bank Group. Weve been helping people and businesses achieve their ambitions for over 200 years. Today, we serve the needs of our personal and business customers through our branches, our regional business centres, telephone banking and a wide range of digital banking channels. We want to be the best bank in Northern Ireland for our customers, colleagues, partners and society. You can read more about our approach to Social Responsibility here . Were different to other banks we have a European flavour but were proudly local and our CEO is based here. We have the strength of an international parent, combined with our local presence, decision-making and expertise. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.