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- Tasks: Assist visitors and provide administrative support in a friendly, professional manner.
- Company: Join Vickerstock, partnering with Newry, Mourne and Down District Council to enhance visitor experiences.
- Benefits: Gain valuable experience in a customer-focused environment with opportunities for growth.
- Why this job: Be part of a team that promotes local attractions and creates memorable experiences for visitors.
- Qualifications: Must have at least 4 GCSEs at Grade C or above, including English and a numerate subject.
- Other info: Candidates will need to complete Basic Access NI Security Clearance.
The predicted salary is between 24000 - 36000 £ per year.
Vickerstock are proud to be partnering with Newry, Mourne and Down District Council to recruit a Visitor service advisor. As visitor service advisor you will be responsible for providing clerical, reception and secretarial support as allocated. Key Responsibilities: Provide comprehensive administrative assistance, including handling correspondence, managing records, and scheduling. Greet and assist visitors in a professional and friendly manner, addressing inquiries promptly and efficiently. Support team members with day-to-day tasks to ensure smooth operations Actively contribute to maintaining a welcoming and customer-focused environment at the Tourist Information Centres. Work closely with staff to meet Tourism Northern Ireland's Minimum Standards, striving for continuous improvement. Serve as a knowledgeable point of contact, promoting local attractions, events, and services to enhance visitor experiences. Qualifications: Grade C or above in at least 4 GCSEs* or equivalent qualification one of which must be GCSE English Language or equivalent and one of which must be a GCSE in a numerate subject or equivalent. Please note that successful candidate's will be required to complete Basic Access NI Security Clearance at a cost of £18. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Glenda Reddington at Vickerstock. Even if this position is not right for you, we may have others that are. Please visit Vickerstock to view a wide selection of our current jobs All conversations will be treated in the strictest of confidence Skills: admin business support clerical
Visitor Services Advisor employer: Vickerstock
Contact Detail:
Vickerstock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Advisor
✨Tip Number 1
Familiarize yourself with the local attractions and events in the Newry, Mourne and Down area. Being knowledgeable about what the region has to offer will not only help you in the role but also impress during your interactions with the hiring team.
✨Tip Number 2
Practice your customer service skills by engaging with visitors in various settings. Whether it's volunteering at local events or working in retail, showcasing your ability to assist and communicate effectively will be a great asset.
✨Tip Number 3
Highlight any experience you have with administrative tasks, such as managing records or handling correspondence. Being able to demonstrate your organizational skills will show that you're ready to support the team efficiently.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've contributed to a welcoming environment or improved customer experiences. Sharing specific examples will help you stand out as a candidate who aligns with the council's values.
We think you need these skills to ace Visitor Services Advisor
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Visitor Services Advisor position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in administrative roles, customer service, or similar positions. Use specific examples that demonstrate your ability to handle correspondence, manage records, and assist visitors.
Showcase Your Skills: Make sure to highlight your communication skills, both written and verbal, as well as your ability to work in a team. Mention any relevant qualifications, such as GCSEs, especially in English and numerate subjects, to meet the job requirements.
Submit Your Application: Once your CV and cover letter are polished and tailored to the job, submit your application through the link provided by Vickerstock. Ensure all documents are up-to-date and formatted correctly before hitting send.
How to prepare for a job interview at Vickerstock
✨Show Your Customer Service Skills
As a Visitor Services Advisor, you'll be interacting with visitors regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle inquiries and resolve issues efficiently.
✨Demonstrate Administrative Proficiency
Since the role involves clerical and administrative tasks, be ready to discuss your experience with managing records, handling correspondence, and scheduling. Mention any relevant software or tools you are familiar with that can help streamline these processes.
✨Know the Local Attractions
Familiarize yourself with local attractions, events, and services that you might promote as part of the job. Showing that you have knowledge about the area will demonstrate your enthusiasm for the role and your commitment to enhancing visitor experiences.
✨Emphasize Team Collaboration
The position requires supporting team members and contributing to a welcoming environment. Be prepared to discuss how you work well in a team setting and provide examples of how you've collaborated with others to achieve common goals.
