Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage enterprise client relationships and drive impactful advertising campaigns.
- Company: Join a leading AdTech firm focused on measurable growth and performance.
- Benefits: Enjoy flexible work options, competitive salary, and opportunities for professional development.
- Why this job: Be part of a dynamic team that values data-driven insights and client success.
- Qualifications: 5-8 years in customer success or account management, preferably in AdTech or SaaS.
- Other info: Mentorship opportunities available for junior team members.
The predicted salary is between 43200 - 72000 £ per year.
A great opportunity for a Senior Customer Success Manager to oversee strategic relationships with key enterprise clients at a leading AdTech business. This role is designed for a highly analytical and relationship-driven professional who can leverage real-world consumer spending insights to help advertisers achieve measurable growth and performance.
The Senior Customer Success Manager will work cross-functionally with internal teams including Product, Analytics, Sales, and Media Operations to ensure seamless campaign execution, client satisfaction, and long-term account success.
Key Responsibilities- Manage a portfolio of enterprise clients, providing strategic guidance and support throughout the customer lifecycle.
- Partner with clients to define success metrics and ensure delivery of impactful, data-driven advertising campaigns.
- Translate complex data into actionable insights, informing client strategy and improving campaign effectiveness.
- Lead regular business reviews and performance presentations to senior client stakeholders.
- Identify and pursue opportunities for account growth, including renewals, upsells, and cross-functional expansion.
- Advocate for client needs internally, collaborating with product and operations teams to influence enhancements and resolve issues.
- Contribute to the development of scalable customer success practices and mentor junior team members.
- 5–8 years of experience in customer success, account management, or client services within AdTech, MarTech, or a data-driven SaaS environment.
- Demonstrated ability to manage complex client relationships and drive results in a performance-based marketing environment.
- Strong analytical skills, with comfort working with campaign performance data and generating strategic insights.
- Exceptional communication and presentation abilities, particularly in executive-level client engagements.
- Ability to manage multiple priorities and stakeholders in a fast-paced, collaborative setting.
- Experience with card-linked offers, loyalty marketing or insights focused commercial roles is preferred.
Senior Customer Success Manager - AdTech employer: Vertical Advantage
Contact Detail:
Vertical Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - AdTech
✨Tip Number 1
Familiarise yourself with the latest trends in AdTech and data-driven marketing. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the AdTech space, especially those in customer success roles. Engaging with them can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven results in previous roles. Highlighting your analytical skills and ability to translate data into actionable insights will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication and presentation skills by practising mock presentations. Being able to convey complex information clearly is crucial for this role, especially when engaging with senior client stakeholders.
We think you need these skills to ace Senior Customer Success Manager - AdTech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or client services specifically within AdTech or similar environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your analytical skills and experience managing complex client relationships. Share specific examples of how you've driven results in previous roles, particularly in performance-based marketing.
Showcase Your Communication Skills: Since exceptional communication is key for this role, consider including a section in your application that highlights your presentation abilities. Mention any experience leading business reviews or engaging with senior stakeholders.
Highlight Data-Driven Achievements: Provide concrete examples of how you've used data to inform client strategies and improve campaign effectiveness. This could include metrics or outcomes from past campaigns that showcase your impact on client success.
How to prepare for a job interview at Vertical Advantage
✨Showcase Your Analytical Skills
As a Senior Customer Success Manager, you'll need to demonstrate your ability to analyse complex data. Prepare examples of how you've used data to drive campaign success in previous roles, and be ready to discuss specific metrics and outcomes.
✨Prepare for Executive-Level Engagements
Since you'll be presenting to senior client stakeholders, practice your communication and presentation skills. Tailor your examples to highlight your experience in managing high-level relationships and delivering impactful insights.
✨Understand the AdTech Landscape
Familiarise yourself with current trends and challenges in the AdTech industry. Being knowledgeable about card-linked offers and loyalty marketing will show your commitment and understanding of the field, making you a more attractive candidate.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various internal teams. Be prepared to discuss instances where you've successfully collaborated across departments to achieve client goals, showcasing your teamwork and problem-solving abilities.
