Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT operations during Workday go-live, resolving issues and ensuring system stability.
- Company: Join a biopharmaceutical innovator focused on next-gen cancer therapies.
- Benefits: Enjoy a hybrid work model and gain experience in a dynamic industry.
- Why this job: Be at the forefront of tech in healthcare, making a real impact on patient care.
- Qualifications: Experience with Workday HCM and strong problem-solving skills are essential.
- Other info: This is a 5-month contract role based in the London area.
The predicted salary is between 60000 - 84000 £ per year.
Hybrid: London Area, UK
Contract: 5 months
About our Client & the Role:
Our biopharmaceutical client is advancing innovative therapies at both clinical and commercial stages of development, focused on next-generation, programmed T cell therapies for the treatment of cancer. They are seeking an experienced Workday Systems Operations Lead to manage post-go-live hyper care for our Workday HCM launch. This individual will serve as the central point of coordination for triaging and resolving issues, ensuring system stability, and managing day-to-day operational readiness across IT, HR, and vendors.
Key Responsibilities:
- Lead the day-to-day IT operations during Workday go-live hypercare period by coordinating across HR, IT and vendors.
- Triage incoming issues related to integrations, security, business processes, and configuration. Perform initial troubleshooting and resolve issues where possible.
- Work closely with HR, IT application teams, and vendors to drive timely resolution of issues.
- Ensure that hot fixes and urgent changes follow a clear review and approval path before deployment.
- Monitor and track key hyper care metrics such as onboarding/offboarding success rates, integration status, and system access issues.
- Maintain clear documentation of issues, resolutions, and decisions.
- Coordinate with Workday support and implementation partners to escalate and resolve critical problems.
- Proactively identify patterns in issues and propose longer-term solutions or improvements in the application backlog.
- Run daily stand-ups or war room meetings during the hypercare phase.
Qualifications:
- Strong understanding of Workday HCM modules, configuration, and integrations.
- Business Systems or Application support background, ideally in a fast-paced environment.
- Demonstrated experience managing post-launch support or hypercare for complex, cross-functional enterprise systems.
- Demonstrated experience supporting Workday integrations for benefits, payroll with third party vendors.
- Demonstrated experience managing vendors through implementation stabilization phases.
- Excellent judgment and communication skills; ability to route issues to the appropriate owner and ensure timely decisions.
Workday Go-Live IT Operations Manager employer: Skills Alliance Enterprise
Contact Detail:
Skills Alliance Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workday Go-Live IT Operations Manager
✨Tip Number 1
Familiarise yourself with Workday HCM modules and integrations. Understanding the specific functionalities and common issues can help you speak confidently about your experience and how you can contribute to the team.
✨Tip Number 2
Network with professionals in the biopharmaceutical industry, especially those who have experience with Workday implementations. Engaging in conversations can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your experience with post-launch support and hypercare management. Be ready to share specific examples of how you've successfully resolved issues and improved system stability in previous roles.
✨Tip Number 4
Demonstrate your problem-solving skills by thinking through potential scenarios that may arise during the hypercare phase. Being able to articulate your approach to triaging and resolving issues will show your proactive mindset.
We think you need these skills to ace Workday Go-Live IT Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Workday HCM modules and post-launch support. Use specific examples that demonstrate your ability to manage IT operations and resolve issues effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the biopharmaceutical industry. Mention your experience with Workday integrations and how you can contribute to the company's goals during the hypercare phase.
Highlight Key Skills: Emphasise your strong communication skills and ability to coordinate across teams. Provide examples of how you've successfully triaged issues and managed vendor relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Skills Alliance Enterprise
✨Showcase Your Workday Knowledge
Make sure to highlight your understanding of Workday HCM modules and integrations during the interview. Be prepared to discuss specific examples of how you've managed post-launch support or hypercare in previous roles.
✨Demonstrate Problem-Solving Skills
Since the role involves triaging and resolving issues, be ready to share instances where you've successfully troubleshot complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Abilities
Effective communication is key in this role. Prepare to discuss how you've coordinated with various teams, such as HR and IT, to ensure smooth operations. Highlight any experience you have in running meetings or stand-ups.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-time issues during the hypercare phase. Think about potential challenges you might face and how you would approach resolving them, demonstrating your proactive mindset.
