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For Companies At a Glance
- Tasks: Lead technical escalations and manage bespoke projects for clients.
- Company: Join a successful Managed Service Provider (MSP) in London.
- Benefits: Enjoy hybrid work, holidays, pension, and exciting corporate perks.
- Why this job: Be part of a dynamic team, mentoring others while solving complex challenges.
- Qualifications: 4+ years in a similar role with strong technical problem-solving skills.
- Other info: This is a permanent position with opportunities for growth.
The predicted salary is between 33000 - 77000 £ per year.
Our client is seeking an enthusiastic, motivated, and well-presented 3rd Line Escalations & Projects Engineer with at least 4 years of experience in a similar role. The ideal candidate is looking for a long-term, permanent position within an established and successful MSP.
As a 3rd Line Escalations & Projects Engineer, you will serve as the point of escalation for Junior Engineers and act as a knowledge base and mentor. You will undertake bespoke projects for clients and manage service contracts.
The successful candidate will join a dynamic, collaborative, and busy service desk team of 15 members. The role requires a strong technical mindset and intuition to solve complex technical problems, maintain composure during stressful troubleshooting situations, and effectively communicate with client stakeholders and directors.
Salary is up to £55,000, depending on experience and skillset. Benefits include holidays, pension, and other perks.
3rd Line Escalations & Projects Engineer employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Escalations & Projects Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies and tools relevant to 3rd Line support. Being well-versed in current trends will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the Managed Service Provider (MSP) sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios. Being able to demonstrate your problem-solving skills in real-time will set you apart from other candidates.
✨Tip Number 4
Showcase your mentoring abilities by discussing past experiences where you've guided junior engineers. Highlighting your leadership skills can make you a more attractive candidate for this role.
We think you need these skills to ace 3rd Line Escalations & Projects Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in 3rd line support and project management. Use specific examples that demonstrate your problem-solving skills and technical expertise, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your experience mentoring junior engineers and how you can contribute to the team’s success. Be sure to align your skills with the job requirements.
Highlight Technical Skills: In your application, emphasise your technical skills and any relevant certifications. Given the nature of the role, mention specific technologies or methodologies you are proficient in that would be beneficial for the projects you'll handle.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is vital for this role.
How to prepare for a job interview at TSR Select
✨Showcase Your Technical Expertise
As a 3rd Line Escalations & Projects Engineer, it's crucial to demonstrate your technical skills. Be prepared to discuss specific technologies and tools you've worked with, and provide examples of complex problems you've solved in previous roles.
✨Emphasise Your Mentoring Experience
Since the role involves mentoring Junior Engineers, highlight any experience you have in training or guiding others. Share anecdotes that illustrate your ability to communicate effectively and support team members in their development.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Practice articulating your thought process when troubleshooting issues, as this will showcase your composure and analytical skills during stressful situations.
✨Research the Company Culture
Understanding the company culture is key to fitting in with the team. Research the MSP's values and work environment, and be ready to discuss how your personal values align with theirs. This will demonstrate your genuine interest in the position and the organisation.
