Junior Product Manager

Passle is a rapidly growing enterprise SaaS company, offering an Expert-to-Expert Sales & Marketing tool that is specific to law firms and professional services. Our platform enables our clients to easily produce and publish content, which in turn, encourages thought leadership and helps drive business growth. Our clients include some of the world’s largest law and professional services firms including Deloitte, Freshfields, Linklaters and Reed Smith.

We are looking for a Junior Product Manager to join our growing development team, ideally with experience in a SaaS company and/or a start-up company. Most importantly, you will have a strong desire to help shape our product, to learn, ‘muck in’ and be passionate about the user experience. You will help drive our application development forward to ensure we continue to deliver an effective, top-quality product and an excellent user experience for our clients.

You will be working closely with our Product Design team, and our Client Success, Development, Client Support and QA/testing teams, to ensure we are continually developing the right new features to the highest standard, updating existing features to support client needs and delivering a quality digital experience for our clients.

What does the role involve and what will you be doing?

• You will get to know and understand our application and interfaces end-to-end, from both technical and user perspectives.
• You will create specifications for development work, in conjunction with our teams, to support the development of a positive user experience, balancing client needs and business requirements.
• You will be responsible for triaging our incoming product requests on a daily basis (bugs, tasks, new features, wishlist items), and feeding relevant requests into our sprint planning/product roadmap.
• You will be responsible for managing small-to-medium projects from the outset.
• You will support the Product Design team (of three) to help understand our customer needs and gather product requirements.
• You will work closely with the Client Support team to enable them to provide relevant guidance and support for our product to our Sales and Client Success teams and current clients, in turn providing a great overall client experience.
• You will use statistics, data and feedback to guide development and increase user engagement.
• You will identify opportunities to improve the application, and help to turn ideas into working solutions.
• You will be working within an entrepreneurial culture with access to all parts of our growing company.

What skills are we looking for?

• You will have some experience in software application design, specification and requirements gathering (ideally in a high-growth start-up).
• You will be educated to graduate or postgraduate level and/or have developed technical knowledge (inc. product management, UX design, coding, app development), business acumen and skills through previous roles.
• You will have knowledge and/or experience of creating high-quality user experiences - and/or the desire to develop your skills in UX design.
• You will have knowledge and/or experience of integrating applications with other software platforms (via API or otherwise).
• You have the ability to understand the requirements and priorities of different stakeholders with different objectives.
• You will have experience in technical writing for different audiences (including writing specs, knowledge base articles, and release notes).
• You have experience and/or desire to develop skills in the areas of accessibility, using AI/machine learning, use of data analytics, accessibility, mobile app development.
• You love solving problems, have an inquisitive mind, and are highly logical and technical in your thinking and approach to problem-solving.
• You are a self-starter, are highly organised and have an eye for detail.
• You will have some skills/educational training and, ideally, experience in using Google Analytics, Hotjar, UXCam, Power BI and/or other analytics tools.
• Ideally, you will have experience in using JIRA, Notion, Monday, Zendesk, WordPress or other product management or content management/support tools.
• You will be able to work from the Oxford office (based in Jericho, with good access to public transport) at least once a week (normally a Wednesday).

Don’t worry if you don’t have all of the knowledge, experiences, skills and aptitudes listed here. We are keen to find the right person, with the right fit for our team, and someone who will grow and develop within the company!

What’s in it for me and how will Passle help me to succeed?

• You’ll receive full training and induction upon joining.
• You will have the chance to work with an awesome, fun, and collaborative team.
• You will be provided with excellent support and guidance, and opportunities to learn from experienced and successful colleagues and leaders.
• We promise to offer career development and progression opportunities as the business continues to grow.
• We provide access to a wide variety of learning resources & materials (including LinkedIn Learning licence), plus an individual annual training budget which can be spent towards your own professional development.
• Competitive base salary.
• Great benefits including a Bonus Scheme, Company Shares, Pension, Health Cashplan, Life Insurance, Cycle to Work … to name a few!
• Hybrid working & help with setting up your at-home workstation, including your choice of PC or Mac, plus additional IT equipment if required.

What can I expect in the first twelve months in the role?

• Over the first 2-3 weeks, you will complete an induction program which includes your set-up with IT equipment and home-working space, access to relevant software, integration into the Product Design team, along with a full induction into the company: including working practices, teams and people, and a welcome lunch!
• Within the first 3 months, you will learn how the Passle product works, have an active involvement in the key processes within the Development team and wider company, and with support from the Product Design team: be responsible for small-medium bug fixes and projects, join relevant weekly meetings/working sessions, participate in our Wednesday F2F meetings (including Wednesday Lunch Club) and gain an appreciation of the product pipeline.
• After successfully completing your probationary period, you will be responsible for your own projects, solidify your knowledge of the intricacies of the Passle product, and be looking to develop your skills in one or more key areas within the Product Design team.
• By 6-9 months in the role, you will have a comprehensive understanding of the Passle product, have experienced several full sprint process cycles within the wider Development team, and will be successfully contributing to the development of new features and enhancements to the product.
• On reaching 12 months, you will have been involved with numerous product development projects, have become a successful member of the Product Design team, developed new product and UX skills, have participated in several team events (eg: Development team ‘hack days’), and hopefully enjoyed various company socials, including the Summer Punting Party and Christmas Party.

At Passle, we believe in embracing diversity in all its forms and fostering an inclusive environment for all people to do their best work with us. We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, neurodiversity status or disability status. Diversity and inclusion are a priority for us, so we need to attract the best talent and create an environment that supports and includes them.

The Interview Format:

• 1st Stage - 30 Min Video call with Head of People & Talent (Sarah Marwood).
• 2nd Stage - 1 hour Video interview with Head of Product, Product Manager & UX Designer (Ruth Nossek, Abigail Taylor & Gaya Gajewska).
• 3rd Stage - Face to Face meeting in our Oxford office with the Product Team & Passle Co-Founder (Tom Elgar).

As part of our interview process, there will also be a short task we would ask you to complete between stages 2 & 3.

Interested in applying? Apply through the LinkedIn Job ad or send your CV directly through to us with a brief explanation about why you think you’d be a great fit for the role. Our Head of People & Talent, Sarah Marwood, is leading the search and looks forward to receiving your application! Email - sarahm@passle.net