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For Companies At a Glance
- Tasks: Manage ecommerce platforms and drive growth through innovative strategies.
- Company: Join a fast-growing company that values innovation and collaboration.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and personal growth.
- Why this job: Be part of a culture that embraces creativity and makes a real impact in the digital space.
- Qualifications: Experience in ecommerce and knowledge of SaaS platforms are essential.
- Other info: Ideal for those passionate about digital technologies and the fashion industry.
The predicted salary is between 36000 - 60000 £ per year.
Join a dynamic and rapidly expanding company with B2C sales, seeking an Ecommerce Operations Manager to enhance their online product offering. This company fosters a culture of innovation, collaboration, and growth. Due to ongoing expansion across digital channels, they are looking for someone who can oversee the smooth operation of their ecommerce platforms and drive continued growth in this key area of the business.
Knowledge of SaaS platforms, such as PIM, CRM, and ESP required. ERP (used for stock management, allocation, and reporting) Aptos. PIM (Product Information Management software Akeneo). Understanding how these systems work, not just the integration with the website, but how to amend their functionality to increase efficiency. ESP (Email Service Provider) / CRM (Customer Relationship Manager): currently Mapp, soon to be Voyado. Facilitates customer segmentation, email automation, website personalization, and social media interaction. GA4 or other Business Insights tools. Other tools: Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing.
What you will be doing:
- Acting as a conduit between the Digital team and other departments, as well as external agencies and partners.
- Ensuring the efficient and effective operation of the ecommerce platforms.
- Overseeing web development plans, both ad-hoc and aligned with the wider digital strategy.
- Coordinating and project managing inter-departmental teams to deliver projects on time.
- Managing software integrations, including PIM workflows, CRM databases, audience segmentation, email automations, loyalty programs, review and social media integrations, and despatch software.
- Providing technical insights into new and existing software, assessing benefits and fit with company plans.
- Identifying website improvement areas, focusing on UX and CRO techniques, and presenting financial implications.
- Producing and presenting digital trading and performance reports.
- Providing technical support to stores regarding the online ordering system.
Requirements:
- Experience with digital technologies, ideally in ecommerce.
- Knowledge of SaaS platforms like PIM, CRM, and ESP.
- Project management experience with a multitasking ability.
- Strong analytical, organizational, and problem-solving skills.
- Ability to simplify technical concepts for non-technical audiences.
- Enthusiasm for digital and fashion industries.
Ecommerce Operations Manager employer: Everpool Recruitment
Contact Detail:
Everpool Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Operations Manager
✨Tip Number 1
Familiarise yourself with the specific SaaS platforms mentioned in the job description, such as Akeneo for PIM and Mapp for ESP. Understanding their functionalities and how they integrate with ecommerce operations will give you a significant edge during discussions.
✨Tip Number 2
Showcase your project management skills by preparing examples of past projects where you coordinated cross-departmental teams. Highlighting your ability to manage timelines and deliver results will resonate well with our hiring team.
✨Tip Number 3
Brush up on your knowledge of GA4 and other business insights tools. Being able to discuss how you've used data analytics to drive ecommerce decisions will demonstrate your analytical skills and understanding of performance metrics.
✨Tip Number 4
Prepare to discuss your approach to improving user experience (UX) and conversion rate optimisation (CRO). Having concrete examples of how you've identified and implemented website improvements will show your proactive mindset and problem-solving abilities.
We think you need these skills to ace Ecommerce Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce and familiarity with SaaS platforms like PIM, CRM, and ESP. Use specific examples to demonstrate your project management skills and technical knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the digital and fashion industries. Discuss how your background aligns with the company's goals and mention any specific tools or technologies you have worked with that are relevant to the role.
Showcase Your Analytical Skills: Provide examples of how you've used data analysis tools, such as GA4, to drive decisions in previous roles. Highlight any experience you have with UX and CRO techniques to show your understanding of website improvement.
Prepare for Technical Questions: Be ready to discuss your experience with software integrations and how you've managed workflows in past positions. Think about how you can simplify complex technical concepts for non-technical audiences, as this will be crucial in the role.
How to prepare for a job interview at Everpool Recruitment
✨Showcase Your Technical Knowledge
Make sure to highlight your experience with SaaS platforms like PIM, CRM, and ESP during the interview. Be prepared to discuss how you've used these tools in previous roles and how they can enhance ecommerce operations.
✨Demonstrate Project Management Skills
Since the role involves coordinating inter-departmental teams, share specific examples of projects you've managed. Discuss your approach to multitasking and ensuring timely delivery, as this will show your capability to handle the demands of the position.
✨Understand the Business Impact
Be ready to talk about how your technical insights can lead to improved efficiency and financial performance. Prepare to present ideas on website improvements focusing on UX and CRO techniques, as this aligns with the company's goals.
✨Communicate Clearly with Non-Technical Audiences
Since you'll need to simplify technical concepts for non-technical team members, practice explaining complex ideas in straightforward terms. This skill is crucial for acting as a conduit between the Digital team and other departments.
