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- Tasks: Support customers with Web3 social media setup and cryptocurrency queries.
- Company: Join a USA-based company at the forefront of AI and blockchain technology.
- Benefits: Enjoy remote work flexibility and comprehensive training for success.
- Why this job: Be part of a dynamic team that values innovation and customer empowerment.
- Qualifications: 1-3 years in social media or crypto; strong communication skills required.
- Other info: Fluency in English and familiarity with blockchain and AI is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about helping people and implementing solutions in a fast-paced technical & social media environment? We’re looking for dedicated individuals to support our customers in maximizing opportunities in our AI, blockchain powered, social media platform. Training is provided for competent candidates! We are USA based and time zone is EST.
What You’ll Do:
- Guide customers with Web3 social media profile setup via phone, email, and chat
- Assist users with cryptocurrencies and connecting their digital wallets
- Educate users on platform navigation through various communication channels
- Deliver clear, insightful answers about platform features and advertising
- Collaborate with internal teams to address customer needs effectively
Qualifications:
- 1–3 years of relevant experience - social media, Crypto and some basic AI
Required Skills:
- Strong phone etiquette, communication, and interpersonal skills
- Proven ability to multitask, stay organized, and prioritize effectively
- Familiarity with Crypto, social media, Web 3.0, blockchain, and AI applications
- Fluency in English
If you’re driven to empower customer success and thrive in a dynamic, cutting-edge tech environment, this is your opportunity! We offer a collaborative workplace that fuels growth and innovation. Ready to make an impact with our team? Apply Today!
Customer Service Representative (Remote) employer: MatchAwards
Contact Detail:
MatchAwards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Remote)
✨Tip Number 1
Familiarise yourself with the latest trends in Web3, blockchain, and cryptocurrency. Being knowledgeable about these topics will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and through chat. Since you'll be guiding customers, being clear and concise in your explanations is crucial to ensure they understand the platform features.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully assisted customers in the past. This will highlight your capability to handle inquiries effectively in a fast-paced environment.
✨Tip Number 4
Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that may help you tailor your approach during the interview.
We think you need these skills to ace Customer Service Representative (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, social media, and any familiarity with cryptocurrencies or blockchain technology. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your interest in the tech industry. Mention specific experiences that demonstrate your ability to guide users through technical processes, especially in a fast-paced environment.
Showcase Communication Skills: Since strong communication is key for this role, consider including examples of how you've effectively communicated with customers in previous positions. Highlight your phone etiquette and interpersonal skills.
Highlight Relevant Knowledge: If you have experience with Web 3.0, AI applications, or cryptocurrencies, make sure to mention it. This will show that you are not only qualified but also genuinely interested in the field.
How to prepare for a job interview at MatchAwards
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, especially in a technical or social media context.
✨Demonstrate Your Knowledge of Crypto and Web 3.0
Familiarise yourself with the basics of cryptocurrencies, blockchain technology, and Web 3.0 applications. Be prepared to discuss how these technologies impact social media and customer interactions, as this will show your genuine interest in the role.
✨Practice Clear Communication
Since the role involves guiding customers through various platforms, practice explaining complex concepts in simple terms. This will help you convey your ability to educate users effectively during the interview.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific customer service scenarios, particularly those involving technical issues or user frustrations. Think through your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
