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- Tasks: Shape and enhance customer experiences across digital and physical touchpoints.
- Company: Join a leading firm in the financial services sector focused on innovative design.
- Benefits: Enjoy hybrid working with flexible office attendance and opportunities for mentorship.
- Why this job: Make a real impact by designing user-centred solutions and leading design best practices.
- Qualifications: 6+ years in service design, preferably in financial services, with a strong portfolio.
- Other info: Based in Leeds; apply with your CV and portfolio to showcase your skills.
The predicted salary is between 43200 - 72000 £ per year.
We're on the hunt for a talented and visionary Senior Service Designer to shape and enhance the end-to-end customer and employee experiences across our digital and physical touchpoints. In this crucial role, you'll be instrumental in identifying user needs, mapping complex service journeys, and designing innovative solutions that deliver seamless and impactful experiences within the financial services sector.
You'll work closely with product managers, researchers, and engineers, leading the charge in translating intricate business challenges into elegant, user-centred service designs. Your responsibilities will include conducting comprehensive research, creating service blueprints and journey maps, and developing prototypes to test and refine solutions. You'll also be expected to mentor more junior designers and champion service design best practices across the organisation.
The ideal candidate will have at least 6 years of experience in service design, with a significant portion of that time spent working within the financial services industry. A strong portfolio demonstrating expertise in advanced service design methodologies and a deeply user-centric approach is essential for this senior position.
This role is based in Leeds, and we're looking for candidates who currently reside in Leeds or the surrounding areas. You'll be happy to attend our Leeds office twice a week as part of our hybrid working model.
Please apply with your CV and portfolio to be considered for this exciting opportunity.
Senior Service Designer employer: Foolproof
Contact Detail:
Foolproof Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Familiarise yourself with the latest trends in service design, especially within the financial services sector. This will not only help you understand the current landscape but also allow you to speak confidently about how your skills can contribute to our goals.
✨Tip Number 2
Network with professionals in the service design and financial services fields. Attend relevant meetups or webinars to connect with others in the industry, as personal recommendations can often make a significant difference in the hiring process.
✨Tip Number 3
Prepare to discuss specific projects from your portfolio that showcase your ability to tackle complex service design challenges. Be ready to explain your thought process, methodologies used, and the impact of your designs on user experiences.
✨Tip Number 4
Demonstrate your leadership skills by sharing examples of how you've mentored junior designers in the past. Highlighting your ability to guide and inspire others will show us that you're not just a designer, but also a valuable team player.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Service Designer position. Familiarise yourself with service design methodologies and the financial services sector to tailor your application effectively.
Showcase Your Portfolio: Your portfolio is crucial for this role. Include examples that highlight your experience in service design, particularly within the financial services industry. Make sure to explain your thought process and the impact of your designs on user experiences.
Craft a Tailored CV: When writing your CV, focus on relevant experience that aligns with the job description. Highlight your skills in user research, journey mapping, and mentoring junior designers. Use clear, concise language and quantify your achievements where possible.
Write a Compelling Cover Letter: In your cover letter, express your passion for service design and how it relates to the financial services sector. Discuss why you want to work with this company specifically and how your vision aligns with their goals. Keep it engaging and professional.
How to prepare for a job interview at Foolproof
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your best work in service design. Focus on projects that demonstrate your user-centric approach and your ability to tackle complex challenges, especially within the financial services sector.
✨Understand the Company’s Services
Research the company’s existing services and customer experiences. Be prepared to discuss how you can enhance these touchpoints and what innovative solutions you could propose based on your findings.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you identified user needs and designed effective solutions, and be ready to explain your thought process clearly.
✨Demonstrate Leadership Skills
As a senior role, showcasing your ability to mentor junior designers is crucial. Prepare examples of how you've guided others in the past and how you plan to champion service design best practices within the organisation.
