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- Tasks: Lead a team of Customer Success Managers to enhance client satisfaction and drive growth.
- Company: Join Soldo, a leading spend management solution empowering businesses across 31 countries.
- Benefits: Enjoy flexible working, private healthcare, and a £500 annual career development budget.
- Why this job: Be part of a dynamic team in a fast-paced SaaS environment with real impact on customer success.
- Qualifications: Proven leadership experience in B2B SaaS, strong communication skills, and a proactive mindset required.
- Other info: Work from anywhere for 60 days a year and enjoy extra days off for special occasions.
The predicted salary is between 36000 - 60000 £ per year.
Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate the inefficiency in managing business spending.
We are seeking a Customer Success Team Lead for the UK & Ireland who will be responsible for leading a team of Customer Success Managers (CSMs) tasked with driving customer ramp-up, retention, expansion, and adoption across a diverse portfolio of mid-market and enterprise clients. Reporting to the Head of Sales UK&I, you will be a hands-on manager, supporting customer engagements while also owning team performance against upsell and retention targets.
As a leader, you will help your team balance proactive use case-driven expansion with consultative support, ensuring that every customer realises the full value of Soldo. You will collaborate closely with our Sales, Pre-Sales, Onboarding, Professional Services and Product Marketing teams to support smooth customer transitions and drive adoption. Your success will be measured by your team’s ability to maintain high customer satisfaction, achieve upsell targets, and deliver world-class customer experiences.
This is an excellent opportunity for a hands-on, results-driven leader who thrives in a fast-paced, customer-centric SaaS environment.
We’re looking for someone who must have:
- Proven experience in a Customer Success leadership role, preferably within a B2B SaaS environment.
- Demonstrated success in leading teams with commercial responsibilities, including expansion quotas.
- Ability to coach and develop team members, providing actionable feedback and leading by example.
- Experience driving expansion within existing customer accounts as part of a land and expand sales motion.
- Proven ability to articulate complex value propositions clearly, connecting product capabilities to business outcomes for senior stakeholders.
- Excellent communication and relationship management skills, with confidence engaging and influencing senior customer stakeholders (e.g., CFOs, Finance Directors).
- Strong analytical mindset, comfortable interpreting customer health data, upsell forecasts, and performance metrics.
- Familiarity with structured customer success methodologies (e.g., Success Plans, QBRs, Health Scores) and sales methodologies (e.g., MEDDPICC, Challenger Sale).
- Experience collaborating with cross-functional teams, including Sales, Pre-Sales, Onboarding, Professional Services and Product Development.
- Positive, proactive, and solutions-focused, with a strong sense of ownership and accountability.
Customer Success Team Lead employer: Soldo
Contact Detail:
Soldo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Lead
✨Tip Number 1
Familiarise yourself with Soldo's unique approach to spend management. Understanding their platform and how it empowers businesses will help you articulate your value during conversations with the hiring team.
✨Tip Number 2
Prepare to discuss your experience in leading Customer Success teams, especially in a B2B SaaS environment. Be ready to share specific examples of how you've driven customer retention and upsell success in previous roles.
✨Tip Number 3
Showcase your analytical skills by being prepared to discuss how you've used customer health data and performance metrics to inform your strategies. This will demonstrate your ability to make data-driven decisions.
✨Tip Number 4
Highlight your collaboration experience with cross-functional teams. Be ready to explain how you've worked with Sales, Onboarding, and Product Development to enhance customer experiences and drive adoption.
We think you need these skills to ace Customer Success Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and leadership roles, particularly within a B2B SaaS environment. Use specific examples to demonstrate your achievements in driving customer satisfaction and upsell targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your leadership style aligns with Soldo's values. Mention your experience in coaching teams and driving expansion within existing accounts, as well as your ability to communicate complex value propositions.
Showcase Analytical Skills: Highlight your analytical mindset by providing examples of how you've interpreted customer health data and performance metrics in previous roles. This will show your capability to manage team performance effectively.
Demonstrate Cross-Functional Collaboration: Mention any experience you have working with cross-functional teams, such as Sales and Product Development. This is crucial for the role, so provide specific instances where your collaboration led to successful customer outcomes.
How to prepare for a job interview at Soldo
✨Understand Soldo's Value Proposition
Before the interview, make sure you fully understand what Soldo does and how it benefits its customers. Be prepared to discuss how you can articulate this value to potential clients, especially in relation to financial agility and control over expenses.
✨Showcase Leadership Experience
Highlight your previous experience in leading Customer Success teams, particularly in a B2B SaaS environment. Be ready to provide specific examples of how you've driven team performance and achieved upsell targets.
✨Demonstrate Analytical Skills
Prepare to discuss how you've used data to drive customer success initiatives. Be ready to explain how you've interpreted customer health data and performance metrics to inform your strategies.
✨Emphasise Collaboration
Since the role involves working closely with various teams, be prepared to share examples of how you've successfully collaborated with Sales, Onboarding, and Product Development teams in the past to enhance customer experiences.
